Brick & Bolt - Manager - Sales

Brick&Bolt is a tech enabled managed marketplace providing construction services. We are category creators and front-runners in this space. We are solving one of the most complex business problems and creating an ecosystem of trust for the stakeholders customers, construction professionals and material vendors. Construction has been a highly unorganized and severely tech-deficit industry globally. We are just not organizing but disrupting the industry completely using technology and process creating the playbook for the age-old industry.

Responsibilities and Duties :

- Managing a team of 6-10 Technical Consultants

- Resolve customer's technical & functional queries. Meet customers in person and move them forward in the conversion pipeline.

- Consistently outperform sales and revenue goals

- Customer Engagement and Operations

- Manages Service Requests and make sure that customers are engaged through the lifecycle of Service Request

- Process Oriented

- Data centric approach and come up with smart & efficient processes for amazing customer experience.

- Tracking Tracks each service request and makes sure that the related tasks are accomplished on time.

- Work with the Product team and provide the inputs to improve the interface, for better customer support and customer experience.

- Owning service requests and working on them end-to-end to convert them to projects.

- Amazing communication skills

What you should have :

- Very high energy levels and do whatever it takes to creatively and effectively achieve your goals

- Experience and passion for engaging with customers, helping to create a culture that fosters perpetual improvements

- Clarity of thought and communication, Hustler

- 4-6 yrs of experience in customer engagement and inside/outside sales in B2C companies

- MBAs preferred with past experience in startups

- Past experience working in construction or real estate domain is a plus