Head - Process Excellence

What would you do : You will be aligned with our Functional and Process Excellence vertical and help us provide consulting support to solve strategic and operational business problems for our global client's leveraging Transformation methodologies and assets.

Skill sets :

- Ability to work well in a team

- Prioritization of workload

- Commitment to quality

- Strong analytical skills

- Collaboration and interpersonal skills

Responsibilities :

In this role,

- You need to analyze and solve moderately complex problems

- You will typically be creating new solutions, leveraging and, where needed, adapting existing methods and procedures

- The role requires a clear understanding of the strategic direction set by senior management as it relates to team goals

- You will need to hold monthly meaningful conversations with team members to discuss performance, coaching and feedback, training needs, and career discussions

- You will need to monitor & drive team performance, including throughput and quality as per defined metrics

- Your primary upward interaction is with a direct supervisor or team leads

- You will generally interact with peers and/or management levels with clients or internal stakeholders

- You will be provided with minimal guidance when determining methods and procedures on new assignments

- Decisions that you make often impact the team in which they reside and occasionally impact other teams

- You would be managing medium-small sized teams and/or work efforts at a client or within Brick & bolt.

It would be a value add if you are proficient in :

- Business Process Design

- Business Requirement Analysis

- Business Technology

- Business Transformation

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