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11/06 Kripa Shukla
HR at BrandTouch & Analytics

Views:486 Applications:141 Rec. Actions:Recruiter Actions:0

BrandTouch - Manager - Client Services (5-10 yrs)

Mumbai Job Code: 936576

Client Services Manager

You:

- Handle Agency Operations, with responsibility for profitability, quality of service & managing capacity to achieve revenues, along with leading all aspects of performance, delivery strategy and growth of the business

- Lead ownership of business P&L; Work closely with internal and external stakeholders, brand partners to achieve the business plan within assigned budgets and timelines

- Integration & On-boarding new business

- Handle Client Retention, Acquisition and Business Growth

- Leading, mentoring & empowering the current workforce across functions, strengthen knowledge-sharing for subordinates across all disciplines, provide with necessary trainings & tools to fortify their core expertise and aid in continued growth

- Identify and evaluate emerging trends, technologies and insights; provide thought leadership and perspective for optimization of business

- Effectively represent the agency to enhance its brand and visibility

- Consulting clients on their long-term business strategies, handholding them during their Digital Transformation journey

The Job:

- Cultivating solid relationships with clients through the provision of exceptional after-sales service.

- Creating a positive onboarding experience for new clients.

- Regularly interacting with clients through telephone calls, email communications, or meetings.

- Identifying ways to overcome clients' initial dislike of company services.

- Maintaining an accurate record of all existing and potential clients.

- Play a major role in all client pitches right from brainstorming to building a detailed proposal/presentation of ideas to flawless execution

- Identify growth opportunities from the client portfolio and drive revenue

- Maintain an accurate forecast and various business reports

- Develop long-term strategic relationships with key accounts & ensure customer satisfaction

US - Intro :

- Unique Boutique Conglomerate (US & India) - 8 firms (4 Exits) that partnered 100+ - Fortune 500 businesses and their 400+ brands across 2000+ projects in 4 continents across 25 years for their brand building & global marketing initiatives. Based in Lower Parel presently

- Two Decades of History - A Family Office with a live portfolio of active firms

- Embarked on our most ambitious product/s firm - in the future facing marketing space of Brandtech. Product Pilots being run with national and global major brand owners

- A small passionate and youthful team with a technology focus - presently working remotely and adding more self-driven team members with total ownership

- A global footprint and a worldwide network of clients, partners, associates & relationships across 100+ Fortune 500 business owners and their 400+ brands across 50 categories and 2 billion consumers over 20 years

Give - A 2 tiered Compensation Structure :

- Fixed remuneration

- Performance Incentive / Growth Incentives & Allowances

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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