Branch Manager - Retail Liabilities - Private Bank

We are looking for an experienced Branch Manager to oversee the Retail Liabilities function of our branch.

This role is crucial to driving performance and ensuring branch success, with a strong emphasis on achieving sales targets, cross-selling products, and maintaining excellent customer service standards.

The ideal candidate will have expertise in retail banking, sales management, and team leadership.

Key Responsibilities:

Branch Performance Monitoring:

- Continuously monitor and evaluate branch performance to ensure the achievement of sales targets.

Sales Target Achievement:

- Oversee and guide the team to consistently achieve and exceed branch sales targets, with a focus on Retail Liabilities.

Size Growth & Cross-Selling:

- Drive growth in the branch's Gross Loan Size by focusing on cross-selling and promoting 3rd party products.

Profit Maximization:

- Maximize profits for the branch by focusing on fee-based income and identifying new revenue opportunities.

Audit Rating & Compliance:

- Ensure the branch consistently meets audit and compliance standards, aiming for outstanding ratings.

Customer Service Excellence:

- Ensure exceptional customer service by maintaining high-quality standards and delivering outstanding customer experiences.

Quality Standards Implementation:

- Lead the implementation of quality standards and focus on achieving top-tier quality scores across the branch.

Cross-Selling of Liability Products:

- Promote and cross-sell a range of liability products, such as Tax Saving Bonds, Mutual Funds, IPOs, POS, FDR, CA-SA, and Life & General Insurance.

Sales of Asset Products:

- Drive sales of asset products like housing loans, car loans, and personal loans to expand the branch's offerings.

Cost Optimization:

- Work towards optimizing branch operational costs while maintaining efficiency and high levels of service.

Staff Training & Development:

- Impart functional training to staff, ensuring they are well-equipped with knowledge and skills to achieve goals.

Team Motivation & Leadership:

- Foster a motivating environment and work on the development of subordinates, helping them reach their full potential.

Skills & Qualifications:

Experience:

- 5+ years of experience in retail banking, with at least 2-3 years in a branch management role.

- Strong background in sales management and cross-selling products in a banking environment.

Educational Background:

- Bachelor's degree in Finance, Banking, or related field (MBA preferred).

Skills & Competencies:

- Excellent leadership, communication, and interpersonal skills.

- Strong problem-solving abilities with a focus on improving branch performance and customer satisfaction.

- Expertise in retail banking products and services, with a deep understanding of liability and asset products