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05/02 Kavita Adlakha
Senior Consultant at Mirus Solutions

Views:308 Applications:40 Rec. Actions:Recruiter Actions:1

Branch Manager - Bank (7-15 yrs)

Hyderabad Job Code: 794255

Branch Manager


We are hiring for a Private Sector Bank coming up with new branches in Hyderabad.

Role details are given below : Execute and monitor overall administration and efficient daily operations of a full-service branch office; including operations, lending, product sales, customer service, security, and safety in accordance with the Bank's objectives

Responsibilities include :

1. Sales and Business development :


- Achievement of incremental number and value targets for Liabilities (CA, SA, FD); Assets (Home, Auto & other assets) and Fee Products (MF, LI, GI, Gold & other fee products)


- Sales Planning - Prepare and track product-wise - liabilities, assets & fee - AOP for the full financial year

2. Customer Service :


- Make 10 customer visits every week (Top 20% of profitable customers of the branch) to maintain and enhance the relationships.

- Scrutinize all service requests and AOFs being sent to RPC to ensure NIL rejections.

- Conduct customer engagement program - every month.

- Manage Key Branch Relationships

- Ensure Wait Time within permissible limits as per the segmental service approach

- Achievement of branch Customer Service Scores target

3. Compliance & Risk Management :


- Ensure operations, risk control and process adherence at branches

- Branch Audit scores

- Fraud prevention

- Ops risk monitoring

- RBI audits, inspections and incognito visits

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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