Designation - Branch Manager

Location - Surat/Anand/Bhaurch

Job Duties & responsibilities

(List the principal duties. Use concise statements that provide a clear understanding of the level of responsibility, complexity, creativity and analysis performed in this position.)

- Generate sales through assets, liability and other banking products as well as TPP

- Monitor on a regular basis the actual achievement of sales targets vis- vis plans for the branch; take necessary action to minimize deviations, if any

- Build and manage effective customer relationship with key customers tagged to him/her; enable superior customer service to them; Advise them on making robust investment and financial decisions

- Reduce customer dormancy and customer attrition

- Ensure branch target achievement through effective upselling and cross selling

- Develop the business prospects in the branch vicinity by scouting for avenues to expand overall branch book, both assets & liability portfolio qualitatively & quantitatively

- Ensure effective execution of marketing campaigns and conversion of customer referrals

- Drive Business growth through prospective high net worth individuals, along with Relationship managers to maintain positive relationships

- Address customer queries and grievances escalated by the branch personnel in a timely manner

- Ensure Lead sharing with respective Business like IBG for Assets etc.

- Manage public relations and liaison with local government authorities / RBI/ other banks for day to day branch operations and reporting

- Support the internal and external audit team in carrying out the periodic branch audit; Formulate action plans to address the deviations found in audit

- Provide guidance to branch personnel on effective customer relationship management, sales, customer service and compliance to ensure achievement of individual targets.

- Take overall responsibility for identification of training needs and completion of mandatory certifications for branch personnel

- Drive a performance driven culture in the team by timely monitoring, review of performance parameters and feedback to the team members

Required Experience

- 6-8 years in handling Branch of a reputed Bank

Education / Preferred Qualifications - MBA

Core Competencies

- Excellent interpersonal and communication skills

- Ability to build strong relationships with clients.

- Responsible

- Ability to meet deadlines.

- Knowledge about internal/external regulations.

Technical Competencies

- Good Computer Knowledge

Work Relationship

- Effective communication between self and superior

- Inter-personal skills & team player

- Display of RED Attitude (Reliable, Easy to deal with & Dependable)

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