Role Details :

- Manage & Supervise operations in the Branch with the objective of delivering timely, efficient & productive processing service within the statutory, regulatory and operation norms of the Bank.

Overall Job Description :

- Transactions : Monitor, track and adhere to daily responsibilities, oversee processing of transactions, manage ATMs/Cash/lockers, authorize and verify branch instructions, monitor adherence to processes, resolve escalated issues in order to ensure timely and effective execution of transactions.

- Operations and Systems Management : Track market and regulatory changes, monitor, implement changes, ensure systems back-up, align systems with environment changes in order to ensure continuity & adequacy of operations. Responsible for maintenance / reconciliation of Clearing Accounts/NOSTRO Accounts/BCP Accounts - required average daily balance, remitting of excess funds to CO, etc.

- Customer Service : Set service standards, ensure resolution of customer grievances, monitor customer services by team, address escalated issues and thereby ensure smooth relationship with clients.

- People Management Coach, counsel, guide and motivate team members, set targets, monitor performance, define work processes / systems and create a performing team with conducive work environment. Ensure that the Branch meets the BQ score.

- Branch Administration Ensure proper upkeep of branch premises, Housekeeping, Leave Records, Vendor Management etc. Support Branch Head in sales promotions activities, display of branch merchandise, monitor administration budgets and ensure all branch activities are resourced within targeted financial costs.

- Generate Customer Leads : Identify customers, call & fix meetings, prepare & make presentations, collect client requirements & other related information e.g. Other banks with which they have business, identify possible products for client, pass the lead to the concerned person & follow up for closing the deal In order to Ensure the Branch Targets & strategies are met. Ensuring the benchmark of FTR % is met.

- Compliance : Handle all legal, regulatory, ED, notices end to end and ensure prompt revert to such notices. Ensure all notices are timely logged into Service Desk, Raise Red Flags for all unusual and suspected transactions and ensure no fraudulent transactions take place in the Branch. Responsible for Internal Audit Ratings (Low Risk).

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.