Branch Manager - Bank

Roles & Responsibilities:

- Achievement of incremental number and value targets for Liabilities, Assets and Fee products

- Prepare and monitor sales plan for the branch

- Build a healthy asset and liability book - GL Growth

- Increase market share

- Manage Key Branch Relationships

- Ensure Wait Time within permissible limits as per segmental service approach

- Achievement of branch FOCUS & Customer Service Index Score targets

- Nil Critical Requests at branch, Nil Escalations at branch and complaint handling

- Ensure operations, risk control and process adherence at branches

- Branch Audit scores, Fraud prevention, Operational risk monitoring

- Growth in NII (Net Interest Income) for branch

- Adhere to standardized Brand guidelines - inside the branch and outside the branch

- Availability of necessary infrastructure in branch

- Team Building, Training and Development, Manpower Planning