Branch International - Manager - Collections

Branch Overview :

Branch delivers world-class financial services to the mobile generation. With offices in San Francisco, Lagos, Mexico City, Mumbai and Nairobi, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world's emerging middle class to access banking options and achieve financial flexibility.

Branch's mission-driven team is led by founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. Most recently, Branch announced its Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms.

Job Overview :

Branch is looking for a talented Collections Lead to manage in-house and outsourced collections operations. These include working with Branch customers who have overdue debt to develop repayment plans, building and maintaining relationships with collections companies, and working with global stakeholders to monitor and improve our loan portfolio's health.

Responsibilities :

- Source and negotiate deals with new debt collections companies

- Manage partnerships with collections companies by implementing new processes and by setting and monitoring KPIs

- Design and run experiments to continuously improve cure rates, defaults and delinquency

- Regularly analyze collections data and continuously improve processes

- Collaborate with global Product, Finance, Credit and Collections teams on various initiatives to improve collections features and processes

Qualifications :

- 5+ years managing call center operations, ideally in debt collections campaigns

- Highly entrepreneurial and comfortable with ambiguity and taking initiative

- Excellent communicator, collaborator and team player

- Extremely analytical with expert Excel skills

- Strong SQL skills required

Benefits of Joining :

- Mission-driven and fast-paced, entrepreneurial environment

- Competitive salary and equity package

- Comprehensive private health insurance

- Generous vacation policy

- Weekly team meals