Branch Overview - Branch delivers world-class financial services to the mobile generation. With offices in San Francisco, Lagos, Mexico City, Mumbai and Nairobi, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world's emerging middle class to access banking options and achieve financial flexibility. - Branch's mission-driven team is led by founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. Most recently, Branch announced our Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms. Job Overview : The Head of Operations will be responsible for overseeing operations in our Mumbai office. In this role, you will balance executing operational excellence with strategic planning for the various Operations departments, and will work very closely with the India General Manager to set and achieve annual and quarterly key results. This role reports to the India General Manager (Country Head). Key Responsibilities : - Manage the various Managers and Team Leads on the Operations team, including regular one-on-one meetings, performance reviews, and coaching - Regularly monitor team performance, have full ownership over operational key results, and produce reports for Leadership - Collaborate with Product, Engineering, Credit Risk, Data Science and other departments to drive process and product developments - Communicate frequently with the Operations teams in other regions to improve the customer experience, as well as internal operations processes - Recruit the best talent for Branch, working alongside People Operations and the Operations Managers and Team Leads to set key metrics to measure employee performance - Serve as the final point of escalation for system issues; support Product and Engineering teams in issue diagnosis and reporting - Work closely with the Compliance Consultant/Manager and other departments to ensure that India operations are following all NBFC compliances - Facilitate discussions on budgeting with the various Operations teams - Maintain team documentation and develop detailed playbooks that drive repeatable processes across all countries in which Branch operates - Continuously monitor and identify process improvements across workflows and units, and work closely with the General Manager to modify and scale process solutions identified across functions. - Identify product improvements and third party solutions for Operations tools - Manage relationships with third party vendors, such as payments and messaging platforms. Qualifications - MBA mandatory, startup experience highly preferred - 6-12 years of operations, consulting, or similar experience leading large operations - Experience fully owning a range of operational processes, including proactively evaluating / modifying processes to accommodate for scale - Experience managing, coaching and coordinating high performing teams across functions; experience managing managers preferred - Possessing strong project management and time management skills, with a results-driven mindset; ruthless prioritisation abilities - Can work both independently and within a team; possessing strong interpersonal skills that bring out each team member's strengths - Analytical, with strong Excel and data management skills; SQL skills a big plus - Experience structuring and negotiating deals with vendors - Highly entrepreneurial and action oriented - Comfortable with ambiguity and taking initiative without hesitation - Strong communication and presentation skills; able to distil complex data into digestible insights - Ability to communicate across levels, facilitating both high level and operational business meetings - Sound business judgement and data driven decision making skills - Thrive in fast paced environments, and can work effectively with a multicultural team, across countries and departments - Great collaborator and excellent simplifier -- you're constantly pushing toward clarity and delivery Benefits of Joining - Mission-driven and fast-paced, entrepreneurial environment - Competitive salary and equity package - Comprehensive private health insurance - Generous vacation policy - Weekly team meals

Mumbai

Branch International - Head - Operations - IIT/IIM/ISB/IMT 

Branch International - Head - Operations - IIT/IIM/ISB/IMT  ,Job Description for Branch International - Head - Operations - IIT/IIM/ISB/IMT  in Branch International in  Mumbai for (6-12) years of experience. Apply Now!

Job Description for Branch International - Head - Operations - IIT/IIM/ISB/IMT  in Branch International in  Mumbai for (6-12) years of experience. Apply Now!