Designation : Branch Manager (Panaji)

Location : Panaji (Goa)

Reporting : Regional Head - West

Role : To achieve the budgeted office sales target for all sales verticals at the office level & to achieve operational efficiency at the office level

SALES FUNCTION :

- Allocation of office sales target to the respective verticals of the office in consultation with the Regional Head.

- Ensure adequate manning against the budgeted sales target of the verticals at the office level.

- Ensure effective communication of premium targets to respective office sales managers in consultation with the Regional Head.

- Drive the office sales team to achieve the budgeted target

- Maintain the product/channel mix as per the business plan to ensure office profitability

- Monitor & optimize the cost of acquisition of the channel

- Track productivity of the office inclusive of performance of each SM.

- Set standards and maintain - Business Quality.

- Update the top management on market competition.

- Constantly network with the Underwriting team, Operations Team & Claims team in case of troubleshooting.

ADMINISTRATIVE & OPERATIONAL FUNCTION :

- Ensure effective Policy / Renewal Administration by guiding the Branch service manager on policy & endorsement processing, collections & banking, timely inward of documents etc.

- Ensure timely claims servicing by co-ordinating with claims team

- Own up all internal and external customer service issues

- Owner of BPMS processes in the office

- Co-ordinate with the corporate infrastructure & legal team for issues related to the same.

Candidate Qualification :

- MBA / Post Grad/ Graduate

- 6 to 10 years- experience in direct/channel sales with substantial experience in managing teams.

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