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HR at Grampro Business Services Pvt Ltd
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Branch Head - Retail Banking (7-11 yrs)
Branch Head
Job Description :
- To lead the overall business & operations of the branch through exceptional customer service, smooth flow of banking operations and transactions, cost management while ensuring compli-ance with all applicable external and internal regulations and guidelines.
- Build and manage effective customer relationship with key customers of the branch en-suring superior customer service; advise them on making robust investment and financial deci-sions
Formulate strategies to capitalize the existing market opportunities to meet the needs of the Branch Banking segment.
- Recommend marketing strategies and plans consistent with established goals in each product line and service and ensure implementation of the same on approval.
- Recommend products / variants to the organization to constantly improve the Bank's competitive position in the market.
- Oversee and ensure that every employee in the branch is following the Compliance poli-cies of the organization.
- Support the Audit team in ensuring they carry out their audit activities smoothly in the branch.
- Ensuring the branch maintains its Hygiene as per the quality standards of the organiza-tion.
- Develop annual operational sales plans in conjunction with Channel Head based on the overall targets and budgets and prioritize the overall efforts by service and allocation of re-sources.
- Ensure product & Process knowledge to all staff.
Best in the industry.
Job Specification :
- Retail branch banking experience of minimum 6 years in which branch handling is a must.
Regular graduation (UG) mandatory.
- Banking operations & managing regulatory requirements.
- Excellent Communication & Interpersonal Skills are a must.
- Team building and team management skills are the most valued traits.
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