Branch Head - Facility Management & Security Solutions Group

Position - Branch Head

Location - Gurugram

Job Summary

To provide overall leadership for the Branch and ensure effective service delivery by managing:

- The profitability of Branch operations and assuming P&L responsibility

- Delivery of high-quality service to customers and ensuring effective operations

- Health & safety and leadership for all branch functions

- Operations Management

- Formulate & implement Branch strategy linked with Hub strategy

- Directly accountable for planning and organizing branch operations

- Ensure proper start-up of new assignments

- Manage guard sourcing in terms of scouting, referrals, and walk-ins

- Ensure proper deployment, rostering & attendance of guards

- Ensure proper supervision, patrolling & review in terms of the day & night checks

- Forecast, procure and distribute uniforms and office equipment under clearance from the respective Hub Heads

Business Performance

- Ensure achievement of branch profitability targets

- Ensure achievement of branch revenue targets

- Ensure achievement of financial targets of the branch including collections and price increase

- Accountable for growth and retention of Key and Core Accounts

- Conduct receivables analysis and initiate cancellation of non-paying clients

Neha Arora
Service Delivery Lead / Vrinda Global