Branch Head - Bank

Experience: 7+ Years of Branch Banking experience.

Location: Ahmedabad/Delhi/Indore/Rajasthan/Pune.

Notice Period: Immediate to 30 days

Role Overview:

As the Branch Head, you will be responsible for the overall management, performance, and strategic direction of the assigned branch. You will lead and motivate a team of banking professionals, drive sales and customer acquisition initiatives, ensure seamless and compliant branch operations, and cultivate strong customer relationships. Your leadership will be critical in achieving branch targets, maintaining operational efficiency, and upholding the highest standards of service and compliance.

Key Responsibilities:

- Overall Branch Management and Performance: Assume full responsibility for the overall performance and profitability of the branch, including achieving sales targets, managing operational efficiency, controlling expenses, and ensuring adherence to organizational goals.

- Strategic Sales and Customer Acquisition: Develop and implement effective sales strategies and customer acquisition plans to expand the branch's customer base, increase product penetration, and achieve assigned business targets. Actively drive sales initiatives across all product lines (e.g., deposits, loans, investments).

- Operational Excellence and Compliance: Oversee all branch operations, ensuring smooth and efficient banking transactions, adherence to established policies and procedures, and maintaining a high level of accuracy and compliance with regulatory requirements and internal guidelines. Ensure the branch is consistently audit-ready.

- Team Leadership, Training, and Support: Lead, mentor, coach, and motivate branch staff, fostering a positive and collaborative work environment. Identify training needs, facilitate skill development, and ensure the team is equipped to deliver exceptional customer service and achieve their individual and collective goals.

- Customer Relationship Management: Cultivate and maintain strong relationships with key customers, addressing their needs and concerns promptly and effectively. Ensure a customer-centric approach across all branch interactions and strive for high levels of customer satisfaction and retention.

- Risk Management and Mitigation: Identify and mitigate potential operational and financial risks within the branch, ensuring adherence to risk management policies and procedures. Escalate any critical issues to relevant stakeholders in a timely manner.

- Branch Administration and Infrastructure: Oversee the efficient administration of the branch, including cash management, security protocols, maintenance of premises, and ensuring a conducive and professional environment for both staff and customers.

- Reporting and Analysis: Monitor branch performance against key metrics, analyze trends, and prepare regular reports for senior management, highlighting achievements, challenges, and proposed strategies for improvement.

- Cross-Functional Collaboration: Collaborate effectively with other departments within the organization (e.g., marketing, product, credit) to support branch initiatives and ensure seamless service delivery.

- Local Market Engagement: Develop an understanding of the local market dynamics, competitor activities, and customer demographics to identify opportunities for growth and tailor branch strategies accordingly.

Mandatory Skills:

- Prior Branch Banking Experience: Proven experience working within the branch banking sector, with a minimum of 7 years in progressively responsible roles.

- Branch Operations Management Expertise: Significant experience and a strong understanding of branch operations, including cash handling, transaction processing, compliance procedures, and audit requirements.

- Branch Sales Management Acumen: Demonstrated success in driving sales and achieving targets within a branch banking environment, including experience in developing and implementing sales strategies.

- Combined Sales and Operations Experience: Must possess a strong blend of experience in both branch operations management and branch sales management.

Required Skills:

- Proven Leadership Experience: Demonstrated ability to effectively lead, motivate, and manage a team to achieve common goals.

- Strong Customer Relationship Management Skills: Exceptional ability to build and maintain strong relationships with customers, understand their needs, and provide excellent service.

- Excellent Team Management Skills: Proven ability to coach, mentor, train, and develop branch staff, fostering a positive and productive work environment.

- Strategic Thinking: Ability to think strategically about branch growth, customer acquisition, and operational efficiency.

- Hands-on Execution Capability: A proactive and results-oriented approach with a willingness to be hands-on in driving initiatives and resolving issues.

- Strong Communication and Interpersonal Skills: Excellent verbal and written communication skills, with the ability to interact effectively with customers, staff, and senior management.

- Problem-Solving and Decision-Making Skills: Ability to analyze situations, identify problems, and make sound and timely decisions.

- Knowledge of Banking Products and Services: Comprehensive understanding of various banking products and services (e.g., deposits, loans, investments).

- Compliance and Regulatory Awareness: Thorough understanding of banking regulations, compliance requirements, and risk management practices.

- Adaptability and Resilience: Ability to adapt to changing market conditions and organizational priorities, and to remain resilient in a demanding environment.

Qualification:

A post-graduate degree in Business Administration or a related field would be an added advantage.