Key highlights of the role are listed below (purely indicative and not limiting): The person will be responsible for smart &amp; result-oriented management of the collections &amp; write-off portfolio w.r.t credit cards of the Company. The incumbent will ensure implementation of credit policies and risk management strategies for effective portfolio management. This will entail: - Demonstrates good understanding and exposure to credit cards collections dynamics. - Managing agencies / tele-calling team to help improve resolution rates for pre-write-off accounts and money collection on write-off/180+ cases. - Meet allocated budgets and benchmarks for the team. - Designs and improves processes to improve cash flows and reduce outstanding receivables. - Actively assists in development and management of portfolio MIS for effective portfolio tracking as well as identifying &amp; mapping risk triggers to assist the business in achieving the optimum risk reward equation. - Development and management of outsourced collection agencies for optimal results at the best cost. - Implementation and management of all compliance, regulatory and other customer experience related norms during execution. - Develop and update robust MIS and ensure all reporting requirements are met for statutory, compliance and regulatory requirements. - Leverage alternate resolution mechanisms including legal to maximize collections &amp; recoveries. - Create and manage a robust tele-calling strategy. - Undertake regular &amp; timely agency reviews/tele-calling team reviews to help increase engagement levels and improving upon performance. Applicants should possess the following attributes: - Candidates must have robust previous experience working as a collections specialist in the credit cards collections domain with supervisory experience of minimum 5 years. - Must possess strong analytical and decision making skills. - Knowledge of risk operations with strong focus on controls and compliance. - Demonstrated ability to effectively manage multi- functional teams as well collaborates across other functions. - Demonstrates eye for detail and innovative thinking to help improve collections efficiency (speed to collect at low cost), skip-tracing tools &amp; techniques. - Is able to drive and help improve quality of collections (more normalization versus stabilization). - Able to leverage legal tools to help improve collections efficiency. - Demonstrates good team management skills and ability to drive &amp; push vendors to deliver improved performances. - Good negotiation skills to be personally able to convince delinquent customers to make payments on their overdue accounts. - Is adept at doing field-visits on selected delinquent accounts to help boost collections &amp; recoveries. - Has good understanding of agency reviews including reviewing collector-level performance w.r.t coverage, frequency, resolution, quality of feedback. - Demonstrates sound knowledge &amp; understanding of managing tele-calling set-ups and its associated metrics &amp; KPI's.

Bangalore

Delhi NCR

Mumbai

BoB Financial Solutions - Assistant Manager/Manager - Collections - Credit Card Domain 

BoB Financial Solutions - Assistant Manager/Manager - Collections - Credit Card Domain  ,Job Description for BoB Financial Solutions - Assistant Manager/Manager - Collections - Credit Card Domain  in BOB Financial Solutions Ltd. in  Bangalore Delhi NCR Mumbai for (3-15) years of experience. Apply Now!

Job Description for BoB Financial Solutions - Assistant Manager/Manager - Collections - Credit Card Domain  in BOB Financial Solutions Ltd. in  Bangalore Delhi NCR Mumbai for (3-15) years of experience. Apply Now!