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07/03 Razia Shaikh
HR at BBNY Mellon

Views:520 Applications:122 Rec. Actions:Recruiter Actions:0

BNY Mellon - Lead Manager - Client Services (10-12 yrs)

Pune Job Code: 1230357

Title: Lead Manager, Client Service

Location: Pune

Experience: 10 to 12 years

Key skills : Loan Syndication, Loan Servicing, Team Handling, Team Management , Collateral loans,

Job Description :

- Manages multiple client service teams responsible for providing quality support to clients with transactions and resolving operational issues on a daily basis.

- Maintains familiarity with industry best practices Develops and maintains policies and procedures for teams managed.

- Sets metrics and goals to ensure continuous process improvement and optimal client satisfaction.

- Resolves highly complex or non-routine client issues or inquiries as needed.

- Maintains relationships with business teams to report client trends and needs.

- May provide forward-looking insight on client issues to drive future revenue growth.

- Oversees and provides guidance on internal activities and initiatives designed to improve the client experience.

- Determines needed improvements through review and analysis of problems reported.

- Recruits, directs, motivates and develops staff, maximizing their individual contribution, their

professional growth and their ability to function effectively with their colleagues as a team.

- Manages one or more client service/support teams.

- Responsible for the achievement of multiple team goals and objectives, talent management and supervision of team members.

- Teams support multiple, moderately complex to highly complex (platinum) client accounts.

Women-friendly workplace:

Maternity and Paternity Benefits

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