BNP Paribas - Manager - Change Management Operations

BNP Paribas India Solutions is hiring for Operations Change Management function, for Mumbai office. Please refer the job description below for your review.

The position main purpose is to support Client Management Business line & there is a need to strengthen ISPL around a Drive mandate,To assist Business lines in the development, expansion, growth of its business activities by ensuring the end-to-end value chain design is addressing several aspects such as Process Expertise, Operational efficiency (Automation, Process Design, etc.) & Financial Security (Payment transparency, Sanctions, Group policies, etc.)

Responsibilities

1. Transitions / Projects

a) Actively contribute / lead in projects / initiatives driven by central and/or regional Operations and/or Business

b) Manage key transformation projects bringing them to a successful conclusion (quality/cost/delay) by a close coordination of ITO departments & other functions involved to achieve the objectives initially set.

c) Active participation on ad hoc tasks and/or projects as assigned by Management from time to time

d) Contribute / Lead some of CIB Transformation Initiatives (regional organization towards target operating model, digital transformation)

e) Active involvement in the Annual Budget exercise for Operations perimeter

2. Change Management & Continuous Improvement

a) Drive continuous improvement to review & streamline operations processes to converge towards better STP Rate, to improve Turn-Around Time & to minimize error rates

b) While not interfering on OPC & Risk ORC mandate, challenge existing controls plan with the aim of continuously minimizing residual risks

c) Propose / Contribute to new systems/features deployment & coordinate with IT & regional management teams. This can be achieved by participating in Process re-engineering, Process & systems standardization & re-alignment, & business development support & enabling.

d) Behave as one of the senior referent on Operations within Global ITO community & continuously build, advocate & brand for an end to end operation/process workflow perspective

3. Operations Process Framing around Quality & Time delivery & Operational Risk Excellency

a) Provide operational expertise to define solution that meets / exceeds the operations & regulatory needs

b) Assess the feasibility & identify the setup along with the appropriate level of controls from an ITO perspective to support exceptional transaction or new activities

c) Minimize operational failure, including but not exclusively, the risk of fraud, by implementing sufficient regular controls, by measuring operational risk & taking actions to maintain it at an acceptable level.

d) Ensure appropriate escalation to management & /or Permanent Control (or compliance as appropriate) as soon as an issue remains unsolved beyond & above what can be reasonably handled within the considered remit.

4. People

a) Work with ISPL Operations department to develop a strong expertise & knowledge on End-to-End chain

b) Promote, within ISPL Operations department, a mindset around continuous improvement, change management & innovation