Blue Tokai Coffee Roasters - Head - Production

Job Description :

We are looking for a production head to join our team.

Specific responsibilities will include :

Operations Management and Improvement :

- Monitor, develop and improve production SOPs to ensure efficiency and accuracy.

- Creating a better process for maintaining hygiene and cleanliness at the roastery.

- Making sure that all cities are adhering to the policy being made.

- Optimize shifts and manpower to accommodate growth without hiring new people. Ensure timely start and completion of batches as per plan.

- Setting up production lines to have better efficiency amongst staff with increase fulfilment capacity.

- Conduct weekly meeting with the customer support team to understand customer expectations, and adjust processes in response to issues raised.

- Create, monitor and analyse key roastery metrics.

Delivery Management and Optimization :

- Actively working towards optimizing per unit delivery cost by balancing load between courier partners and rate negotiation.

- Proactive management of delivery to customers, developing processes and solutions for reduce delivery times.

- Define packaging guidelines and develop packaging solutions to improve customer experience and improve cost.

Inventory and Cost Management :

- Managing cost optimization in terms of inter-roastery transfer and one-time transfer.

- Planning of inventory for different platform by coordinating with different responsible team members.

- Accurately forecast packaging and merchandise requirements to limit stockout.

- Coordinate with SCM team and E-commerce manager to proactively manage required inventory.

Team management and handling :

- Overlooking all three cities team members and help them in growing in their profile.

- Conducting routine meeting with the team and crafting growth plan for individual team members in the production across cities.

- Weekly meeting with your reporting managers to update about last week progress and setting up the base for next week.

Skills Required :

- 2+ years- experience in Operations (F&B industry preferred).

- 2+years- experience in a supervisory capacity.

- Excellent Project Management Skills.

- Proven track record of successfully training employees in productivity and safety.

- Hands-on experience in handling ERP systems.

- Ability to coach and mentor employees on a one-on-one basis as well as a group.