Blackbuck is looking to hire an individual at Senior level for the role of Customer Connect/Customer Service requirement.  Please find below Job description and company profile for your reference:  About BlackBuck:   Keeping technology at the core, BlackBuck makes transportation simple and effective. BlackBuck is an online marketplace for logistics requirements for the businesses. It caters to long distance, inland truck requirements of Companies, providing them with a reliable, transparent and low-cost channel of freight procurement. BlackBuck works with audited and verified trucks and has more than 85,000 trucks listed on its platform. With its wide geographical coverage comprising of more than 300 cities through a passionate workforce of 800+ BlackBuckers, Company successfully caters to more than 230 customers across industry segments and has a long list of very prestigious clients including HUL, Asian Paints, Reliance, Berger, Amul, Coke, Nestle and Pepsi, to name a few. Its comprehensive and smart solutions bring a positive impact on the entire logistics ecosystem, which stitches across a large number of livelihoods. BlackBuck empowers countless businesses realize their full potential by providing effective technology solutions: - Smart, easy and economical - Online booking of trucks, tracking and management of the transportation- for the customers - Optimal utilization, fair price and effective management of the fleet for the truck owners - Improved network of facilities and support for the truck drivers. BlackBuck, was started in Bangalore in 2015 by Rajesh Yabaji (IIT Kharagpur alumunus, previously worked with ITC), Ramasubramaniam B (previously MD- Meibach Consulting, APAC )and Chanakya Hridaya (IIT Kharagpur alumunus, previously worked with ITC), with the vision of creating World's largest transportation Company. In numbers, in passion, in simplicity, by talent- by far the leading tech-enabled logistics Company in India. The logistics sector is poised for a revolutionary growth journey, BLACKBUCK MARKS THE BEGINNING!   Few people from the leadership team:   Rajesh Yabaji: CEO - https://www.linkedin.com/in/rajesh-yabaji-302347a/   Chanakya Hridaya: COO - https://www.linkedin.com/in/chanakya-hridaya-44743425/   Ramasubramanian: CSO - https://www.linkedin.com/in/ramasubramanian-b-2a2b99/   Vishal Chaturvedi: Head of Products - https://www.linkedin.com/in/vishal-chaturvedi-5808a618/   Shilpi Pandey: Head of HR - https://www.linkedin.com/in/pandeyshilpi/   Viswanathan: Head of Engineering - https://www.linkedin.com/in/viswanathan-thiagarajan-1b74a53/   Job Title and Role Summary:  Manager/Sr. Manager - Central Fulfillment Operations   At a mid-senior role within the organization, the person will be leading central fulfillment team (voice and chat) and will be responsible for handling a team of outbound agents. The role offers a unique opportunity to design and scaleup fulfillment operations in one of the most promising and fastest growing startups in India.  Key Tasks/Responsibilities   - Drive Business process and lead a team of calling agents for outbound operations: Managing daily running of central call center, including effective resource planning and implementing call center strategies and operations;   - Deliver Business Targets and Team KPIs   - Ensures his/her team operators are delivering individual outbound calls target, Call Done, & Tickets closure etc   - Monitoring calls, giving feedback, preparing reports and report to management on areas of improvement   - Conducting team meetings, pre/post/mid shifts.  Job Incumbent Requirements (Knowledge/Skill/Experience)  - Prior experience in handling mid to large size (50 to 200) outbound call centers/phone sales or retention teams   - Candidate should be able to help create required infrastructure in terms of IVR, calling lines, productivity tools, processes, WFM etc   - Relevant Work ex of 6 to 9 years   - Educational qualification: Graduation. MBA would be added advantage   Recruitment Team  Blackbuck.com

Bangalore

BlackBuck - Manager/Senior Manager - Central Fulfillment Operations - Central Fulfillment Team - Voice & Chat 

BlackBuck - Manager/Senior Manager - Central Fulfillment Operations - Central Fulfillment Team - Voice & Chat  ,Job Description for BlackBuck - Manager/Senior Manager - Central Fulfillment Operations - Central Fulfillment Team - Voice & Chat  in Zinka Logistics in  Bangalore for (8-15) years of experience. Apply Now!

Job Description for BlackBuck - Manager/Senior Manager - Central Fulfillment Operations - Central Fulfillment Team - Voice & Chat  in Zinka Logistics in  Bangalore for (8-15) years of experience. Apply Now!