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18/10 Sharath
Manager at BlackBuck

Views:6359 Applications:46 Rec. Actions:Recruiter Actions:10

BlackBuck - Associate Retention Manager/Area Retention Manager (4-8 yrs)

Chennai/Delhi NCR/Gurgaon/Gurugram/Haryana/Hyderabad/Kolkata/Ludhiana/Punjab/Vijayawada Job Code: 755686

BlackBuck - Associate Retention Manager / Area Retention Manager

Reporting Position : Cluster Head - Demand

No of Direct Reportees : 4 -5

Location : Kolkata, Delhi, Hisar, Ludhiana, Bhatinda, Chennai, Vijayawada, Hyderabad, Salem

Key Job Purpose :

- Ensure on providing high level of service and operational experience to existing shippers through consistent placement, quick payment turnaround and faster issues resolutions for the cluster

Key Tasks/Responsibilities :

- Lead team to coordinate closely with shippers to drive consistent load over time with minimum deactivations.

- Coordinate with central team to highlight key issues of shipper and act as key input channel to process based resolution.

- Ensure high level of product awareness among shippers through periodic sessions thus maintain higher share of organic demand on platform

- Ensure supply utilization by keeping placement efficiency over 95% over time.

- Liasion with network team to drive competitive pricing & lucrative up-sell products with big shippers .

- Monitor team performance and provide feedback and coaching on a regular basis to the team.

Job Incumbent Requirements :

- Prior experience in e- commerce/logistic ecosystem in Account/Relationship Management

Work Experience :

Minimum : 4 Years

Maximum:8 Years

Foundational Competencies (Mandatory) :

- Individual Excellence - Delivery Excellence/ Drive/Adaptability/Ownership/Openness

- People Excellence: Energizing Others/ Building Winning Teams

Functional Competencies (Mandatory) :

- Communication Skills - Good verbal and written communication for proper articulations in conveying key messages in assertive and persuasive manner

- Stakeholder Management - Strong Ability to manage multiple stakeholders, both external and internal

- Business Acumen - Ability to understand when and how to apply business knowledge in planning and decision making for maximizing the productivity from existing shippers

- Analytical Thinking - Good knowledge of Basic Excel with ability to draw inferences from reports and convey the action plan to the team

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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