BlackBuck - Associate Retention Manager / Area Retention Manager

Reporting Position : Cluster Head - Demand

No of Direct Reportees : 4 -5

Location : Kolkata, Delhi, Hisar, Ludhiana, Bhatinda, Chennai, Vijayawada, Hyderabad, Salem

Key Job Purpose :

- Ensure on providing high level of service and operational experience to existing shippers through consistent placement, quick payment turnaround and faster issues resolutions for the cluster

Key Tasks/Responsibilities :

- Lead team to coordinate closely with shippers to drive consistent load over time with minimum deactivations.

- Coordinate with central team to highlight key issues of shipper and act as key input channel to process based resolution.

- Ensure high level of product awareness among shippers through periodic sessions thus maintain higher share of organic demand on platform

- Ensure supply utilization by keeping placement efficiency over 95% over time.

- Liasion with network team to drive competitive pricing & lucrative up-sell products with big shippers .

- Monitor team performance and provide feedback and coaching on a regular basis to the team.

Job Incumbent Requirements :

- Prior experience in e- commerce/logistic ecosystem in Account/Relationship Management

Work Experience :

Minimum : 4 Years

Maximum:8 Years

Foundational Competencies (Mandatory) :

- Individual Excellence - Delivery Excellence/ Drive/Adaptability/Ownership/Openness

- People Excellence: Energizing Others/ Building Winning Teams

Functional Competencies (Mandatory) :

- Communication Skills - Good verbal and written communication for proper articulations in conveying key messages in assertive and persuasive manner

- Stakeholder Management - Strong Ability to manage multiple stakeholders, both external and internal

- Business Acumen - Ability to understand when and how to apply business knowledge in planning and decision making for maximizing the productivity from existing shippers

- Analytical Thinking - Good knowledge of Basic Excel with ability to draw inferences from reports and convey the action plan to the team

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