- Create a process that will monitor social channels, for consumer complaints, sentiment, questions, and inquiries. Provide timely, sincere and compelling solutions/feedback to resolve issues, and engage the consumers. - Develop a process to rapidly share inquiries and complaints with the relevant functions, and ensure timely and effective follow-through &amp; response. SLA/SOP - Monitor competitive presences and perceptions across social channels. - Identify potential negative or crisis situation and apply conflict resolution principles to mitigate issues. - Partner with Content lead and marketing team to leverage company on social media, to address customer issues, and turn every customer interaction into a positive experience that will lead to future sales..

Mumbai

BKC Mall Management - Response Lead - Social Media  

BKC Mall Management - Response Lead - Social Media   ,Job Description for BKC Mall Management - Response Lead - Social Media   in BKC Mall Management Private Limited in  Mumbai for (3-10) years of experience. Apply Now!

Job Description for BKC Mall Management - Response Lead - Social Media   in BKC Mall Management Private Limited in  Mumbai for (3-10) years of experience. Apply Now!