12/09 Mamta Khurana
HR at BKC Mall Management Private Limited

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BKC Mall Management - Lead - Customer Experience (8-15 yrs)

Mumbai Job Code: 847898

- Responsible for the ideation and implementation of all signature guest experiences for the mall

- Creating and Owning all processes and SOPs for Customer operations.

- Delivering and Consistently maintaining Excellent service and communication standards

- Maintaining good retailer relationships

- Responsible for NPS score and other customer facing surveys and evaluations- outcomes of the mall

- Customer Complaint Management using Root cause Analysis

- Holding self and team accountable for the highest standards of performance and ethics

Women-friendly workplace:

Maternity and Paternity Benefits

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