- Responsible for the ideation and implementation of all signature guest experiences for the mall - Creating and Owning all processes and SOPs for Customer operations. - Delivering and Consistently maintaining Excellent service and communication standards - Maintaining good retailer relationships - Responsible for NPS score and other customer facing surveys and evaluations- outcomes of the mall - Customer Complaint Management using Root cause Analysis - Holding self and team accountable for the highest standards of performance and ethics

Mumbai

BKC Mall Management - Lead - Customer Experience  

BKC Mall Management - Lead - Customer Experience   ,Job Description for BKC Mall Management - Lead - Customer Experience   in BKC Mall Management Private Limited in  Mumbai for (8-15) years of experience. Apply Now!

Job Description for BKC Mall Management - Lead - Customer Experience   in BKC Mall Management Private Limited in  Mumbai for (8-15) years of experience. Apply Now!