Bikayi - Business Head - International Market

Job Title / Designation: Business Head (International)

Job Summary: Location: Bangalore

About Bikayi

- Already adopted by 50 lakh+ merchants

- We are backed by Y-combinator and Mantis Capital in our $2mn seed round and have closed a $11mn Series A led by Sequoia capital

- Founded by Ex-Microsoft & Zenefits engineers, Bikayi aims to empower Indian MSMEs to take their business online and realize their true potential.

In this role you will be accountable for managing the P&L for a segment (sub-vertical) of BIKAYI customers. Customer growth, retaining customers, revenue growth (revenue per customer), strengthening team capabilities and building a customer centric team will be some of the key focus areas for this role.

Tasks:

- Prepare weekly, monthly, quarterly and annual operating plans.

- Segment the customers and design strategies to achieve these plans.

- Ensure profitability by managing the cost of client servicing/upsell/acquisition.

- Ensure a seamless customer journey through out the customer life cycle by closely monitoring customer engagement parameters at each customer touch point.

- Build processes and capacity to carry out timely and effective interventions to address customer issues

- Develop and implement performance metrics, incentive structure, sales promotion schemes and processes to monitor key input parameters to increase the overall productivity of the team.

- Hire, train & retain a team that is customer centric and has a consultative selling approach.

Experience:

- Experience in Subscription or Media or Services Sales / Key Account Management/ Sales Operations Management/ Team Management / Churn Management / Cross selling / Customer Relationship Management.

- Experience of Managing a 100+ strong client servicing/client acquisition team.

- Experience of Managing a large client portfolio.

- Experience should be between 5-8 years.

- Ready to work as a individual contributor only. Its not team handling role .

- Very Fluent Communication in English to work with US people .

- Ready to work in Night Shift .Prior experience in US Sales only .

- Ready to work in Office Location only . No Work from home.

Skill Sets:

- Strong interpersonal and communication skills

- Customer centricity & problem solver

- Should be analytical, having business acumen with the aptitude to manage P&L, cash flow and financial projections.

- Should have exposure to designing processes /checks to measure the quality of input and output in a consultation lead sales/client servicing process.

- Excellent verbal and written communication and presentation skills.

- Exposure to data science and other tech tools / IT savvy will be an added advantage.