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18/09
Devendra Phadke
Manager HR at Devendra Phadke
Manager HR at Devendra Phadke
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Bigul - Head - Operations (10-15 yrs)
Head of Operations
Job description:
We are looking for an analytical, customer-focused and diligent team Leader, who will lead the business operation and customer service throughout the customer life cycle in Online Stock Broking Business. This candidate will work cross-functionally to ensure customer satisfaction and compliance as per regulatory norms.
Responsibilities:
- Define, implement and manage operational processes as per regulatory framework to ensure exchange compliance.
- Vendor management.
- Able to build and manage teams for important functions like account opening, paying payout stock and funds, DP account, customer modification, RMS etc.
- Responsible for customer support and seamless experience in a stock broking business.
- Ensure process oriented, TAT driven customer support as per defined SOP.
- Mentor and monitor team to ensure high level of accuracy and timely execution.
- Coordinate with IT and Sales team for development of online customer support process and Process automations.
- Handling regulatory audits of SEBI, Exchanges, etc.
Requirement:
- CA/ MBA Finance from good institute
- 10 to 15 years of Experience in stock broking operations
- Knowledge of back office software like LD and CDSL
- Well verse with DKYC process and other broking norms
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