Bigul - AVP - Operations

AVP Operations

We are looking for an analytical, customer-focused and diligent team Leader, who will lead the business operation and customer service throughout the customer life cycle in Online Stock Broking Business.

This candidate will work cross-functionally to ensure customer satisfaction and compliance as per regulatory norms.

Responsibilities:

- Define, implement and manage operational processes as per regulatory framework to ensure exchange compliance.

- Vendor management.

- Able to build and manage teams for important functions like account opening, paying payout stock, and funds, DP account, customer modification, RMS etc.

- Responsible for customer support and seamless experience in a stock broking business.

- Ensure process-oriented, TAT-driven customer support as per defined SOP.

- Mentor and monitor the team to ensure a high level of accuracy and timely execution.

- Coordinate with IT and Sales team for the development of online customer support process and Process automation.

- Handling regulatory audits of SEBI, Exchanges, etc.

Qualifications & Skill required:

MBA Finance from a good institute

15-20 years of Experience in stock broking operations

Knowledge of back-office software like LD and CDSL

Well-versed with the DKYC process and other broking norms