BharatPe - Operations Manager - Merchant Experience

BharatPe - Operations Manager (Merchant Experience)

Role and responsibilities :

1. Oversee day to day ops at partner locations - reporting, scheduling, manpower planning, Quality management, service level delivery , abandon management

2. Work closely with our technology and service partners on automating service delivery and ensuring that SLAs are met.

3. Stay abreast of latest developments in customer service & apply best practices at partner operations.

Requirements :

- Atleast 5-6 years of experience in running CC operations

- Team player with good written and verbal communication skills