BharatPe - Manager - Payment Operations - IIM/ISB/MDI/FMS

Role and Responsibilities :

- Monitor payment processing systems and success rates and resolve payment issues through operational initiatives to provide exceptional customer experience

- Monitor inflow of all fraud and chargeback queries and ensure operational excellence

- Help improve existing products and build new products and features

- Work closely with internal and external stakeholders across customer support, tech, product, legal, banks, payment gateways

- Manage a team of ~15 people (inhouse + outsourced) to deliver on time sensitive and critical issues

Requirements :

- Graduate/ Post graduate from tier 1 college

- Atleast 3-4 years of experience

- Problem solver with a first principle thinking approach who can operate comfortably in a complex environment

- Strong written and verbal communication skills