THE PAYMENTS PLATFORM THAT GOES BEYOND PAYMENT Digital Processes - Faster Payments - Actionable Insights - Engaged Customers Company Overview (www.beyondpayment.in) Beyond Payment is a fintech startup that's reimagining the way digital payments are done in India. It's a cloud-based software platform that goes beyond conventional POS (point-of-sale) and PG (payment gateway) solutions to digitize an organization's entire payments workflow end-to-end. Not only does it help them receive payments faster from customers, it also significantly reduces their overheads and increases revenues. Beyond Payment has been founded by Sourabh Jain, who previously founded ngpay - India's mobile payments pioneer. Sourabh was the first tech entrepreneur from India, and only the third from Asia to win the prestigious young entrepreneur of the year award from World Economic Forum. With a proven track record of building and scaling ngpay to more than 2 million+ users and finally exiting the venture, Sourabh launched Beyond Payment a while back in stealth mode. With a small outsourced team, he built the initial version of the product and launched it in beta (pilot mode) with a few large enterprises and about 100 SMB merchants across India. The customer response and learnings from the beta make us strongly believe that the platform has proven crucial product-market fit and is now ready for scale. For this exciting journey ahead, we- re looking to build a small but capable and passionate team. Are you game? This could turn out to be your most exciting role ever with an opportunity to be part of an early stage tech venture in a space with massive scale and impact. Roles and responsibilities The key tenet that will drive the work that you and your small team will do is a happy and satisfied customer, through proactive customer engagement. Following are areas where you will contribute: 1. Customer on boarding: Define and establish a framework that helps your team understand what uniquely makes each one of our new customers successful, that can be used to onboard and train customers appropriately. Helping customers realize value from our technology as early as possible will be the key goal here. 2. Increased adoption: Define and establish processes and systems that enable us to understand and increase the levels adoption of our technology for each one of our customers. 3. Customer support: Define and establish processes and systems to handle customer requests and escalations. Deal personally with difficult customer situations and issues. Collaborate with other functions if needed to identify, prioritize and resolve customer issues within the established SLAs. 4. Customer advocacy: Nurture customers for advocacy. Working with them for testimonials, communicating value of our new releases to them, routinely seeking feedback and communicating that cross departmentally will be the expectation. 5. Cross functional collaboration: Establish strong integration of your team with other functions such as sales, engineering, product management at all times in order to accomplish desirable outcomes. Qualifications 1. Engineering background from a reputable institute. MBA is preferred. 2. 4-6 years of hands on customer success experience, including customer satisfaction, adoption and retention 3. Familiarity in working with clients of all sizes, preferably in startup or fast growing set up. 4. Strong sense of customer empathy. Needs to be passionate to help and serve customers; their win is our win 5. Self-starter and driven; no one needs to push you; it's who you are 6. Detail oriented and analytical Location: Hyderabad Benefits 1. Opportunity to be part of a high-growth environment that empowers you to achieve your best. 2. You will work with smart and hard-working folks and learning, growth and levels of ownership will be at par with the very best. 3. We offer competitive remuneration along with stock options as per company policy.

Hyderabad

Beyond Payment - Head - Customer Success 

Beyond Payment - Head - Customer Success  ,Job Description for Beyond Payment - Head - Customer Success  in Beyond Payment in  Hyderabad for (4-6) years of experience. Apply Now!

Job Description for Beyond Payment - Head - Customer Success  in Beyond Payment in  Hyderabad for (4-6) years of experience. Apply Now!