Human Resource at Bewakoof.com
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Bewakoof.com - Operations Manager - Logistics (3-6 yrs)
- You will be the POC for all our courier partners for discussions on operations, tech, commercials, service, and other general discussions.
- You will be in-charge of managing our logistics bill, including payments and remittances.
- You will be expected to monitor logistics commercials and SLAs, and provide strategic inputs where necessary.
- You will oversee allocation of shipments to all logistics partners.
- You will measure performance of the Customer Care team against predefined performance metrics, and provide strategies and frameworks to better achieve these numbers.
- You will act as the touchpoint between logistics partners and the CC team for issues relating to the courier partners' customer service.
- You will act as the touchpoint between logistics partners and the Warehouse team.
- You will function as touchpoint between payment gateways and internal teams on issues relating to APIs, remittances, and operations.
- 3+ years of experience working in the logistics function of an e-commerce company or in a logistics company.
- Must have experience setting up and/or leading operations teams.
- Must be proficient in MS Excel, SQL skills a huge plus.