11/01 HR
Human Resource at Bewakoof.com

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Bewakoof.com - Operations Manager - Logistics (3-6 yrs) Premium

Mumbai Job Code: 652787

Logistics:

- You will be the POC for all our courier partners for discussions on operations, tech, commercials, service, and other general discussions.

- You will be in-charge of managing our logistics bill, including payments and remittances.

- You will be expected to monitor logistics commercials and SLAs, and provide strategic inputs where necessary.

- You will oversee allocation of shipments to all logistics partners.

Customer Care:

- You will measure performance of the Customer Care team against predefined performance metrics, and provide strategies and frameworks to better achieve these numbers.

- You will act as the touchpoint between logistics partners and the CC team for issues relating to the courier partners' customer service.

- You will act as the touchpoint between logistics partners and the Warehouse team.

Technical liaison:

- You will function as touchpoint between payment gateways and internal teams on issues relating to APIs, remittances, and operations.

Requirements

- 3+ years of experience working in the logistics function of an e-commerce company or in a logistics company.

- Must have experience setting up and/or leading operations teams.

- Must be proficient in MS Excel, SQL skills a huge plus.

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