Responsibilities will include: - Level 2 escalation POC for internal and external stakeholders - Be available to monitor, manage and provide support to Team Leaders - Supervise and lead the team to meet all SLAs relative to any and all functions in the Title Clearance area (Supervision of workflows and work queues) - Coordinate activities of the department with the manager to include workflow monitoring, process improvement, training, reporting and special projects - Provide recommendations for strategies and process improvements to add value to teams and vendors - Coordinate with other internal support teams to ensure seamless production by the operations team - Provide resolutions to complex escalated queries from external and internal teams/stakeholders - Must lead, coach, motivate and develop associates to deliver high quality loans to achieve or exceed set operational targets - Present feedback and points of coordination to Title vendors on weekly/monthly calls - Undertake the performance management activity of the Team Leaders/Individual Contributors against Key Performance Measures About You: - 4+ years of experience in the US Residential Mortgage with Title/Underwriting experience. 3+ experience in managing high growth teams - Capable of preparing finding reports and performing Root Cause Analysis - Strong hands-on experience with Quality Assurance and Policy/Process implementation - Good communication skills (Written and Verbal) are required to understand and communicate with the 3rd party vendors - Detail oriented with good analytical skills and the ability to make decisions based on the situation (Advanced Excel, SQL will be preferred but not required as prerequisites) - Drive to build something new, keeping customer experience on the top! Should be flexible working in night shifts

Gurgaon/Gurugram

Better Mortgage - Senior Team Leader - Operations 

Better Mortgage - Senior Team Leader - Operations  ,Job Description for Better Mortgage - Senior Team Leader - Operations  in Better.com in  Gurgaon/Gurugram for (4-8) years of experience. Apply Now!

Job Description for Better Mortgage - Senior Team Leader - Operations  in Better.com in  Gurgaon/Gurugram for (4-8) years of experience. Apply Now!