Beiersdorf - Organized Trade Service Lead

Job Description - Organized Trade Service Lead

Overall Obligation:

The Organized Trade Service lead is :

- An integral functional part of the NIVEA's organized tradeverticalfor all Modern trade, Cash and Carry, E comsupply chain related processes.

- Work along with the Modern trade, Cash and Carry, Ecom and demand team towardsimprovement of forecast from chains

- Promo allocation & tracking

- Customer Servicing-(from PO raising to GRN entry)

- Retailers accounts reconciliation-Supply Chain part

- Conduct root cause analysis for fill rates losses and derive action plan with stakeholders to deliver - 97% hit rate.

- Monthly review with organized trade chains (including Ecom) along with NKAM and chains to improve

- Is responsible for reducing Out of Stock on shelf / Ecom-portal

- By improving fill rate to retailers/distributors,

- By ensuring that stocks are moved to stores from retailers- DC and distributor on time with improved fill rate

- By getting the ordering corrected through master correction and seasonality consideration

- Jointly works and supports OT Service Mgr to drive SC cost optimization projects for Modern trade- retail, Cash and Carry formats and Ecommerce

- Should monitor Stock on Hand at Retailers- stores, DC and Distributor and guide/help MT & Ecom sales team to improve on-shelf availability

Successful performance requires :

- Rich experience in Supply Chain especially Modern Trade

- Improvement oriented

- Quick adaptability

- Process orientation

- Excellent communication skills,

- Service-oriented, collaborative mind-set and

- Capability to meet tight deadlines every day.

Detailed Responsibilities (non-conclusive) :

- To ensure all the opportunities of PO Servicing are captured with maximum fill rate in coordination with Retailers- Distribution & Logistics team

- Coordinate with RLEs on timely dispatches, accounting GRNs, accounting sales return

- To ensure that POs are serviced within the stipulated time line to the Retailers- DC

- Lead rollout of EDI integration with retailers for master data integration

- Master Management: To ensure that retailers SKU Master are kept updated at all times.

Coordinate with customers for master updating, timely amendments, appointments issues, unloading issues, sales return issues

- Work with distribution planning for stock availability and service POs of E-comm

- Ensuring proactive resolution of retailers- supply related queries

- Coordinate internally with Customer service officers and logistics executive for smooth and effective operation

- Ensure PO Management through team.

- Retailer wise fill rate improvement plan closure and perusal in coordination with NKAM, Ecom and Logistics Head

- Coordinate will supply and distribution planning team for promo availability as per the plan and highlight in case of discrepancy

- Coordination with regional logistics team for timely dispatches (as per appointments), timely GRNs and accounting of sales returns (RTV) on time.

- Support Finance on timely reconciliation for PO vs delivery

- Various MIS reporting related to PO, fill rate, sales returns and inventory at store.

- Retailers wise fill rate (DKA & IDKA both) reconciliation with loss reasons and improvement action plan.

- Develop and implement OT service dashboard for management review.

Required Qualification:

- Education: post graduate preferably an MBA

- 3 - 5years- experience in Modern Trade / E com Supply Chain Management

- From FMCG / Retail industry

- PC Know-how: excellent SAP and MS-Office skills, quick grasp of Order processing-software

- Languages: good command of spoken and written English.

Organization:

Organized Trade Servicelead will report functionally to Organised Trade servicing manager.

Secrecy:

The incumbent is strictly obliged to keep any company information as a secret, especially after termination of the labor-relation.

Contacts:

Internal:

- Customer service team

- Logistics team.

- Modern Tradeand Ecom sales team

- NIVEA's implant in retailers office

- Commercial team.

- Planning team

External:

- Modern trade and Ecom business partners-Supply Chain Heads and other parties involved

- Ecom chains- Supply chain

- 3PL/Warehouse team.

This job description is a general guideline for the scope the position. It can neither cover the total, detailed scope of the job, nor does is it meant to stay unmodified and static for a longer period of time, since the business environment is constantly developing. In this respect the job description is a dynamic framework that cannot be claimed to be conclusive by neither the employee, nor by the employer.