About Battery Smart : Battery Smart is building India's largest network of battery swapping stations for electric vehicles through its asset-light network of partner swap stations. For more information, please visit https://www.batterysmart.in/ Role:&nbsp; - Proven experience in setting up innovative verticals for efficient management of customer/operations escalations - Build compliant environment for a large team and ensuring maximum productivity - Understanding and implementing systematic checks to ensure minimum response time for on ground escalations - Creating and maintaining SOPs for internal escalation matrix and ensuring compliance - Overall understanding of the company's operations, identifying bottlenecks and addressing them with the help of central team executives - Intense customer centricity and ability to convert this to actionable tasks for the team and self - Ensuring a smooth, seamless process of receiving, assigning and finally addressing queries in a time bound fashion - Data driven decision making about capacity planning of the executive team - Adept at managing internal coordination of the team of tele-calling executives, TLs for maximum output, minimum down time. Requirement:&nbsp; - 5+ years of experience in direct handling of customer success teams and operations - Proven track record of managing diverse teams effectively - Customer centric mindset in every aspect of the key responsibilities - Cross functional coordination skills - Excellent analytical skills, strong intellectual curiosity and ability to structure and seek difficult problems with minimal direction &nbsp;- Excellent communication skills (Verbal and written) - Deep understanding of field operations and ability to prioritize escalations - Bias for action and willingness to work in VUCA environment

Gurgaon/Gurugram

Battery Smart - Lead - Driver & Partner Success 

Battery Smart - Lead - Driver & Partner Success  ,Job Description for Battery Smart - Lead - Driver & Partner Success  in Battery Smart in  Gurgaon/Gurugram for (5-7) years of experience. Apply Now!

Job Description for Battery Smart - Lead - Driver & Partner Success  in Battery Smart in  Gurgaon/Gurugram for (5-7) years of experience. Apply Now!