Basicfirst Learning Offers after School Tutoring and Test Prep through live Teaching, and a Comprehensive Curriculum Spanning from class 6 to 12, JEE Mains, JEE Advanced, NEET, NTSE Mathematical Olympiad to all Subjects courses in Secondary School. Basicfirst Learning is targeting an immediate $1.5+ Billion market, enabling a tremendous growth experience and wealth generation opportunity in a short time for a dynamic, out of the box thinker. Basicfirst is looking for a Customer Engagement Head with a deep passion for re-inventing K-12 after School Tutoring, Test Prep education and a strong operational can do attitude. We are looking for a skilled Head - Call Center or Customer Engagement Head Centre to plan and execute daily operations and personnel aiming for maximum efficiency and cost-effectiveness. Job Responsibilities: - Build and grow Basicfirst's Call Center or customer Engagement Center (live teaching classes in Maths, English, Chemistry, Physics, Biology, Computer Science and Geography to school students from grade 6-12) for the All over World - Build a demand engine using growth hacking driving multiple growth experiments across the region - Own weekly/monthly revenue targets (New sales, renewals and customer Satisfaction) - Develop from 0 to 1200 Sitting capacity with in a Year - Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) - Explore new and cost-effective channels for student acquisition working with growth/ product/ tech team in India - Work closely on a daily basis with Business Head for achieving Topline targets Key Metrics: - Net Booking Value (ARPU, No of paid students (new and renewals), refunds) - Student Acquisition Cost - Student NPS - Assume responsibility of budgeting and tracking expenses. - Hire, coach and provide training to personnel to maintain high customer service standards. - Monitor and improve ordering, telephone handling and other procedures - Evaluate performance with key performance indicators. - Responsible for Lead / Revenue Generation and Customer Services. - Responsible for Real-Time Reports and MIS Skill Required: - Multi-Dimensional, "Growth Hacker" with funnel optimization experience; Strong sense of ownership and relentless in pursuit of growth - Proven experience as Call Center Head or similar position - Performance and results-oriented, self-starter, structured thinker and problem solver - Experience of managing systems and processes driven growth - Entrepreneurial mindset with hands on experience of building a new business - Good understanding of regional market and sharp insights in consumer psyche - 10+ years of P&amp;L management experience - Ability and experience of managing a team of super stars

Hyderabad

Basicfirst - Head - Customer Engagement 

Basicfirst - Head - Customer Engagement  ,Job Description for Basicfirst - Head - Customer Engagement  in Basicfirst Learning OPC Pvt Ltd in  Hyderabad for (14-20) years of experience. Apply Now!

Job Description for Basicfirst - Head - Customer Engagement  in Basicfirst Learning OPC Pvt Ltd in  Hyderabad for (14-20) years of experience. Apply Now!