About Customer Delivery :

Customer Delivery, a business unit in the Operations and Technology organization, supports the execution of acquisition and existing customer marketing programs including new acquisition campaigns, provides TSYS development activities for implementing new functionality and updating existing functionality, and provides direct oversight and implementation activities of operational business processes and policies

Flexible working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.

We are an equal opportunity employer and we are opposed to discrimination on any grounds.

Overall purpose of role :

The Project Manager is responsible for all aspects of project management in relation to implementing marketing, customer service, fraud and collections projects. These responsibilities include impact assessment, requirements definition, project planning, issue tracking, risk mitigation planning, operational readiness tasks and project governance.

Key Accountabilities :

- Implement project lifecycle methodology throughout all technical and partner related projects

- Ensure communication through all projects with those responsible for release management and partner relationship management

- Development of business and technical requirements that encompass Service, Technology, and Operational needs in all areas

- Participate in cross-functional project meetings while documenting, prioritizing, scheduling, and launching project features

- Solicit and incorporate feedback from Departmental Leadership when developing and enhancing processes.

- Provide Education, Communication, Account Management, and Operations Teams with project details required to produce training, procedures, communications, and reporting.

- Proactively identify, document, and mitigate risks

- Transition completed features to QA for creation and execution of testing

- With Production Support, Technology QA and Technology Project Management to assess QA status, implementation risks and impacts

- Post-production quantitative and qualitative analysis of project performance

- Build relationships with key business owners in order to continue growing the business

- Communicate appropriately and effectively with colleagues from all levels across Barclays

- With staff and Management to clarify and prioritize needs, to finalize and validate requirements, and to assist with understanding and assessing impacts

- With the project teams to ensure requirements development, scheduling, and implementation

- With Business sponsors and Management to manage scope and mitigate risks

- With junior team members to mentor and share best practices

- With Management and Leadership throughout the organization to effectively communication departmental needs, processes and priorities

Stakeholder Management and Leadership

The Customer Delivery Senior Project Manager is required to interact with peers, managers, and senior leaders both within Customer Delivery and across the organization. There are times when the Senior Project Manager is required to interact with external vendors. The role requires the following interpersonal skills:

- Influencing & Negotiation

- Relationship Building

- Multi-level Communication

- Listening

- Teamwork and Team Building

- Conflict Management

- Flexibility and Adaptability

- Communication

Decision-making and Problem Solving

The Customer Delivery Senior Project Manager will be expected to:

- Assess and manage risks and issues as they arise, determining the need to escalate and re-prioritize efforts as needed to close out identified risks.

- Assess skill sets required for key initiatives to determine the most suitable resources to support business need.

- Support the Customer Delivery resources in resolving issues and risks as they arise within and across projects

- Risk and Control Objective [This section is mandatory for all role profiles and must not be deleted]

- Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Person Specification :

Personal attributes essential to performing role including competencies, expertise, knowledge, and experience. Note: experience requirements must not be in the form of years (minimum or otherwise).

Essential Skills/Basic Qualifications:

- Bachelor's degree and/ or equivalent work experience

- Demonstrated effectiveness managing and developing people.

- Ability to effectively negotiate and influence to accomplish objectives in a matrix management environment.

- Relevant experience in Project Management.

- Relevant managerial experience.

- Financial Services experience a plus.

- Expert strategic thinking.

- Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills. Draws upon the analysis of others and makes recommendations that have a direct impact on the company

Desirable skills/Preferred Qualifications:

- MBA preferred

- Relevant experience leading operational teams.

- Proven leadership skills

- Ability to plan and manage at the strategic and operational levels

- Excellent interpersonal skills, especially with executive level customers and partner, as well as, internal and external contacts

- Ability to work collaboratively with internal and external constituents

- Superior presentation and communications skills

- Highly motivated, energetic, extremely personable, comfortable working closely with executive management

- Detail oriented :

- Exceptional leadership skills in developing strategy, hiring, retaining and developing top talent and effectively dealing with performance issues

Purpose and Values:

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.

Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect :

We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.

Integrity :

We operate with honesty, transparency and fairness in all we do.

Service :

We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.

Excellence :

We champion innovation, and use our energy, expertise and resources to make a positive difference.

Stewardship :

We prize sustainability, and are passionate about leaving things better than we found them.

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