Banking Operations Role - Corporate Client - Trade & Forex

This is regarding job opening with one the leading bank for the position of Banking Operation - Corporate Client (Trade & Forex).

Job Responsibility:-

Account opening and Maintenance.

a.) Monitor the processes for corporate account opening, account maintenance & account closure related formalities .

b.) Handle corporate customers- enquirers and instructions, whilst ensuring that the Bank- s delivery standards are met in achieving total customer satisfaction. e.g. timely checking of account opening documentation, opening of accounts etc.

c.) Ensure adherence to process & documentation standards (e.g., forms/checklists, welcome calling, approvals, etc.)

d.) Ensure pro-active & sustained liaison with NOC, Product, Sales RM, etc. where required.

e.) Maintain strict vigilance on the quality of forms and documentation provided.

f.) Principal responsibilities include managing existing and new corporate & retail clients to maximize relationship building.

g.) Responsible for offering complete financial solutions to corporate clients including trade finance services, cash management - BTI, Escrow, IWDW & others.

2. Transactions Related:

a.) Ensure proper scrutiny of all transactional documents submitted by the customer vis- -vis branch checklist to ensure all that all necessary documents are submitted by the customer.

b.) Ensure strong monitoring of all transactions in the branch & maintain accurate / strong MIS for the branch. The same may be needed by the bank for overall management of branch processes & business planning.

c.) Ensure frequent monitoring of all over-aged cases (deferrals, pending items, etc.) & appropriate escalation of the same in a timely & balanced manner to the senior management.

d.) Ensure that knowledge, skills & capabilities are built across entire team of Corp BSPs, so as to have internal back ups to ensure that work is not hampered in by absenteeism or resignations.

e.) )Provide support to relationship managers & product sales managers for servicing corporate & retail clients - meet clients where required, answer customer queries, coordinate with back office operations & facilitate their transactions as required to ensure total customer satisfaction.

3. Service & Quality:-

a.) Ensure that all people, process, data & systems in the branch are well attuned to deliver consistent & superior levels of service to all corporate customers.

b.) Ensure that adequate records & data pertaining to corporate customer queries and complaints is maintained & analysed for achieving greater process efficiency.

c.) Ensure daily / weekly monitoring & analyses of various data points & reports that have bearing on Customer Service & process adherence.

d.) Implementation of 5S, ISO 9001:2000, Six Sigma standards & meet/exceed set quality parameters conforming to the standards.

f.) Monitoring health of the customer accounts; & ensure timely escalation of issues impacting business and possible solutions to address the concerns.

4. Audit & Compliance:

a.) Effectively Support & Handle Branch Audits by Internal, External, Concurrent, Statutory & RBI auditors.

b) Responsible for sensitizing each CSD team member on adherence of process & policies.

5. .Others:

a)Maintain highest levels of discipline (punctuality, attendance, grooming standards etc) in the office;

b)Define goals & performance parameters for the team & guide/coach them in achieving the same. Ensure that the team understands the goals of the bank, the branch and also of other colleagues in the branch.

c)Provide constructive feedback; identify training & development needs of the team & conduct training at frequent intervals to meet the training requirements.

d)Lead, motivate, coach & develop staff. Conduct cross functional trainings within & across teams there by creating effective back up with in the team;

e)Ensure timely escalation of issues that is impacting business and possible solutions to address the concerns to the CSDL.

f)Must be thorough with banking processes, regulations & guidelines across retail products.

g)Play an active role in new products, processes, systems roll out. Comply with bank policies and procedures to ensure safety and security of bank's and customer's assets

h)Be involved in staff recruitment and appraisals.

Key Skills:-

6-12 years of work experience in Banking & Financial Services Organizations- of which minimum 3 years has to be in Banking Operations or Corporate Service Roles.

Minimum 2 years should be in leadership role handling team 6-12 years of work experience in Banking & Financial Services Organizations- of which minimum 3 years has to be in Banking Operations or Corporate Service Roles. Minimum 2 years should be in leadership role handling team