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27/11 Garima Saraswat
HR Manager at Balbix

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Balbix - Solutions Architect - Customer Satisfaction (8-12 yrs) Premium

Gurgaon/Gurugram Job Code: 769390

Balbix is seeking a high-energy, detail-oriented, experienced Solutions Architect who is passionate about transforming the way security teams operate today. To succeed in this role, you possess a combination of advanced technical expertise and strategic business acumen. You have both broad and deep technology & information security industry knowledge, and the ability to architect solutions by mapping customer security/risk needs to the Balbix BreachControlTM platform. You have demonstrated the ability to engage in senior-level technology decision making discussions related to agility and business value. End-to-end information technology security is a must. You also possess a passion for the customer which is demonstrated through professionalism and striving for excellence in all aspects of the customer experience.

You will help customer account teams to identify, pursue and close strategic opportunities while continually driving add-on business within existing projects. You will assist customers in transforming their security posture, helping to increase their visibility across their network and asset inventory by 100x and boosting the efficiency of their security teams by 10x. Increased customer satisfaction and expansion opportunities are the key outcomes you will help drive. To accomplish this, you must be effective in fostering executive and technical level relationships. In some cases, you will also assist in contract negotiations and proposal development.

You must have proven experience managing projects through the entire project lifecycle. This includes managing multi-phase/multi-dimensional/multi-resource projects to a conclusion while maintaining a high level of customer satisfaction. You are an individual who is resourceful, confident under pressure and has demonstrated skill in both crisis management and expectation management.

Responsibilities :

Business: Opportunity Management :

- Participate with product and sales teams to discover, diagnose, and deliver business value to the customer

- Position Balbix against competitive offerings and respond to customer RFIs

- Train and mentor partner technical staff on correctly implementing and positioning

- Balbix solutions to prospective customers and on managing Balbix deployments

- Solution Development: Envision - Quantifies the needs of the business, delivers an appropriate strategy, and champions Balbix methodology

- Understand customer objectives and organize deployments and findings accordingly

- Assist Sales and SEs with proofs of value and pilots as needed

Solution Development:

- Plan Collates detailed designs, validates the solution and ensures the solution maps to the architecture and solves the business problem accurately

- Take ownership of managing customer transition from proof of value to deployment

- Organize and focus on removing deployment obstacles through creativity and adaptation

- Coordinate logistics across customers and the internal stakeholders (sales, product management, and engineering) Improve or develop technical documentation to enable customers and partners

- Improve or develop technical documentation to enable customers and partners

- Strategic Planning and Oversight - Uses experience to drive end to end solution for customer and evolve a long-term customer strategy/partnership with Balbix

- Assist customers with configuration, orientation, implementation, and optimization

- Provide customers with security insights including remediations

- Assist key stakeholders within customer organizations with internal communications, positioning, reporting and strategy

- Provide customer insight into streamlining their security solution over time

- Provide 1st-level technical support throughout proof of value, deployment, and beyond

- Provide field feedback, including customer use cases and asks, to C-SAT, Product Management, Sales, Support, Engineering and Marketing teams

- Track, communicate and prioritize, with internal input, all customer asks and issues from capture to resolution, providing customer updates throughout

- Lead presentations, demonstrations and conversations with senior business & technical audiences within major enterprise accounts, as well as with channel partners

Requirements :

- Bachelor's degree or equivalent (MA in computer networking/security is preferred)

- Minimum combined 10 years of Solutions Architect or Sales Engineer (SE) experience

- Minimum of 4+ years Security experience

- Must have a working knowledge of notable security solutions and techniques including security trends, standards, best practices and vulnerability remediation, in addition to exploitation tools and methodologies

- Security specific professional certifications, such as CISSP, CISM, CEH and others highly desirable

- Networking knowledge is a must: understanding of network architecture; deployments; core switch and router configuration; appliance configuration and deployment; packet capture; traffic analysis and troubleshooting

- Applicable vendor-specific certifications in the security space are also desirable

- Experience generating executive summaries and giving presentations to executive audiences and explaining the benefits of the Balbix BreachControlTM platform

- Ability to lead and motivate technical communities

Women-friendly workplace:

Maternity and Paternity Benefits

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