Axis Bank - Project Manager - Customer Experience Transformation - Retail Loans (7-11 yrs)
Retail loans Customer Experience Transformation - Project manager
Brief Background of the Job : CXT department aims to drive high impact projects delivering process transormation and quality improvement across business functions.
- In the above position, candidate would be responsible for carrying out data analysis, conducting As-Is assessment across retail assets business, U/w, Ops and Service functions and identifying automation & transformation opportunities.
- The team member will further contribute to the design of the improved processes/ operating model and performance /efficiency enablers.
- The candidate should have experience in creating impactful presentations, detailed process documents, BRDs creation and comfortable with Excel."
Roles and Responsibilities
- To lead transformation projects for Retail Loans Sales, Ops and support functions within the Bank
- To carry out data analysis and diagnostic studies to identify opportunities for improvement
- To conduct As-Is process assessments
- Benefit estimation for recommended process changes and business case creation
- To research new and innovative solutions and perform competition benchmarking to be up to speed on transformational practices in the Retail Lending industry
- To monitor progress of projects assigned, present updates to stakeholders, create reports on progress/ delays for HODs and ensure timely implementation of projects initiatives.
- To create and manage MIS/ dashboards on projects handled.
Academic Qualifications Required MBA, CFA, CA
Professional Relevant Work Experience Required
- Min 5 years experience in retail assets strategy/ projects / loan centre operations
- In-depth Banking experience
- General Banking products and process knowledge
- Experience in delivering retail loan automation project across new loan processing/ servicing / operations / underwriting
- Worked on MS Excel and created PowerPoint presentations
- Good communication and relationship management skills
- Good command over English"
No. of Years of Relevant Work Experience Min 9 Years
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