17/08 Vipin Kak
Manager at Axis Bank

Views:970 Applications:397 Rec. Actions:Recruiter Actions:93

Axis Bank - Project Manager - Customer Experience Transformation (4-8 yrs)

Mumbai Job Code: 841174

Job Description

The candidate would need to identify business problems & opportunities and solve them to stake holder satisfaction in line with the Bank GPS'23 vector through quality improvement framework / six sigma tools and by utilising Information Technology / Intelligent Automation as the key enabler.

- The candidate should be able to work Independently / as a team member and add value to ongoing projects & initiatives.

- Independently handling of Projects in collaboration with stakeholders (Ops / Risk / Compliance / Product / Business Channel etc) end to end from defining problem statement / opportunities till delivery of project.

- Work Closely with IT team to develop / revamp business processes in line with new technology initiatives.

- Preparing BRD, conducting UAT & updating regular progress of the project in hand in every stage.

Key Areas:

- Process Re-engineering

- Ops Projects

- Retail Liabilities Projects

- Insta Service Projects

- Process automation / Making Process Linear

Key Relationships (Internal or External Stakeholders) All Stakeholders

Major Competencies Required

- Good Communication skills

- Technical Skills

- Understanding of Basic tools - Testing / UAT / BRD Preparation

- Understanding of Regulatory norms & guidelines

- Data Mining / Analysis skill

- Time Management to ensure timely delivery of Projects.

- Academic Qualifications / Nature of Relevant Work Experience Required Candidate must possess any one -

- B.Tech / BE / MBA / MCA / Post Graduate Diploma in Business Administration from a recognised college / university.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
  • Apply
  • Assess Yourself
  • Save
  • Insights (Read more)
  • Follow-up
    (Read more)
Something suspicious? Report this job posting.