AXA Business Services - Senior Manager - Operations - Property & Casualty

Position Summary :

This role is a Manager position in AXA BS for P&C Vertical. Our Property & Casualty Center of Excellence provides support on distribution services, policy servicing and claims extensively. The services are currently being done for AXA Switzerland, UK, Gulf, Germany, Singapore. The role entails accountability for the delivery of targets to meet the clients demand as stated in SOW.

The person will be required to forge strong relations with Senior Leadership and Stakeholders

The person will responsible for managing Policy Servicing Operation for Singapore/ Asia

The primary responsibilities and competencies are :

Strategic Planning & Management

Resource Management

Performance Management.

Career Planning & Progression

Employee Retention

Learning & Development.

Involvement in Transversal Initiatives/Organization Initiatives

Troubleshoot bottlenecks/issues in the overall process across geographies and drive for resolution.

Managed operations/ service delivery with experience of successfully handling large teams

Insurance accreditations e.g. III, AINS, AICPCU

Exposure to multiple lines of business in Insurance- Desirable to have commercial lines experience in P&C/ General Insurance

Managed multiple senior level customers/ stakeholders (Director ++)

Lean Six Sigma exposure is mandatory and project management experience is desirable - should be able to exhibit improvement DNA

Exposure to Industry best practices in Insurance domain and Robotics implementation is desirable

Competencies :

Metrics-driven. Able to translate strategy into measurable operational goals and objectives. Disciplined in assessing performance and addressing problems.

Strong expertise in stake holder management

Qualification required :

Any Degree/Master Degree

9+ years with significant functional and Leadership experience in leading highly skilled teams, demonstrated ability of running functions independently, process migration and managing a diverse set of stakeholders in AXA BS is essential.

P&C experience must.

Soft skills required :

Team management and Coaching Skills.

Good communication and strong interpersonal skills.

Highly organized, structured & proactive.

Good inter-cultural skills & Exposure to global work environment.

Good time management skills - meet tight timelines and manage ad hoc deliverables, if any.

In line with AXA Culture.