Awign - Senior Operations Manager (4-6 yrs)
We are looking for a highly driven and ambitious person with the drive to lead multi-layered teams and who place an inordinate amount of importance on learning and improvising. With a relentless focus on execution, you need to be highly data-driven and have a higher-than-normal sense of ownership. Prior experience in Operations/procurement/program management/ process standardisation is mandatory.
Duties And Responsibilities :
1. Setup operational systems and processes and run the operations function for your respective Vertical.
2. Take up existing projects and optimize them by closely working with the product team.
3. Own the P&L for projects and take new initiatives to drive additional revenue.
4. Handle general operations which include daily execution, driving volume, tracking progress, highlighting flags and daily reporting.
5. Set goals/KPI/target for the entire (10+) team members.
6. Execute complex operations and solve problems persistently and at a lightning speed.
7. Responsible for client experience, handling all client escalations and solving them systematically.
8. Accountable for the cost of operations, driving efficiency and productivity to drive lean operations.
Required Skills And Experience :
1. 4- 6 years of relevant experience
2. You should be Team Leader with an objective approach towards goal setting and monitoring.
3. You should be very good at problem-solving, analytical skills, data-driven focused decision making.
4. You should have good people management, team building and program management skills.
5. Strong Stakeholder Management skills to deal with business development, transformation, Design and internal operations teams.
6. Strongly inclined to do high quality and impactful work in a dynamic and unstructured environment.
7. Higher than normal sense of ownership with a clear bias for action.
8. Relevant educational qualification.
9. Must have impeccable verbal and written communication skills (Both English and Hindi).
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.