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10/10 HR
HR Manager at Awign

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Awign - Senior Manager/Manager - Key Accounts (5-10 yrs)

Bangalore Job Code: 1166330

Sr.Manager/Manager-Key Accounts

Company Profile/Description:

Awign was started in 2016 with the mission of organizing & fulfilling enterprise work digitally with human aspirations & humanized efforts. Awign creates a bridge between companies & gig-workers by not only providing manpower to these enterprises but also taking the complete onus of finding the gig-workers, mapping them to the work, training them, managing them and getting quality outcomes for the enterprises. All enterprises have to do is give Awign their requirements, and the entire management is taken care of by the Awign team.

For the gig workers, Awign is not just a platform to find a job, but they also receive the required training and guidance to finish the work seamlessly, thus they not only earn, but get to learn as well.

Awign in news:

- https://startuptalky.com/awign-gig-jobs/

- https://yourstory.com/2019/12/funding-awign-enterprises-michael-susan-dell-foundation-wrk10m-unitus-ventures

- https://economictimes.indiatimes.com/small-biz/startups/newsbuzz/awign-enterprises-raises-series-a-funding-of-4-mn/articleshow/72475635.cms

Job Overview:

- We are looking for a Key Account Manager to lead our client relationships & management.

- You will be working with Director of Client Engagement and will be responsible for acquiring and growing strategic accounts by delivering to their requirements.

- The goal is to contribute to sustaining and growing our strategic accounts to achieve long-term success.

Primary Responsibilities:

- Develop trust relationships with a portfolio of major clients to retain them.

- Acquire a thorough understanding of key customer needs and requirements

- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives

- Ensure the correct services are delivered to customers in a timely manner

- Serve as the link of communication between key customers and internal teams

- Resolve any issues and problems faced by customers and deal with complaints to maintain trust

- Upselling and cross-selling with the assigned clients.

- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

- Ensure periodic reporting of execution progress and additional valuable insights with clients.

- Align client's requirements and expectations with Ops capabilities, define internal KPIs and constantly follow MIS & closely monitor the progress towards targets.

Desired Skills:

- 5-10 Years of account management experience.

- Experience in managing large enterprise accounts preferred BFSI/FMCG/FMCD/SAS either at regional or pan India level as Account manager

- Should have solution based selling experience/mindset, analytical & top notch presentation skills

- Should have experience in managing large size annual contracts and renewals

- Should have exposure to Sales CRM tools like Zoho/Salesforce etc.

- Self starter., relationship with top enterprise accounts in the region/zone

- Should have handled accounts of minimum 10- 20 Cr Revenue annually

- Previous experience of working with Business heads/ HR/Marketing heads in top enterprise accounts is a added advantage

- Ability to grow revenue Share of Wallet(SOW) for existing set of accounts

- Ability to build/drive strong CXO connects in existing set of accounts

- Ability to maneuver/drive complex projects and deliver customer delight

- Should able to create strategic account level plan and drive growth initiatives

- Understanding of Account receivables (Not a must)

Women-friendly workplace:

Maternity and Paternity Benefits

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