Transformation Leadership:

- Design, lead, direct and deliver the complex strategic end to end portfolio of programmes in support of the 2018 - 2020 strategic aligned to the 2030 Global Operations Vision and Target end state operating model.

- Work in partnership and collaboration with the global business lines and global business services executives and teams whilst influencing and informing the target end state. This may include working on high sensitive and NDA'd programmes relative to the portfolio and in alignment with global imperatives.

- Shape plans, drive the strategy, make complex decisions and deliver the value outcomes, strategic benefits and sustainable step change transformation for the Wholesale Operations agenda. Become the 'go-to' partner, trusted advisor and domain expert for change in this area of the Global Operations business.

- Ensure all delivery is completed to time, to budget in line with agreed strategic objectives and imperatives, adjusting as necessary to optimize the value of the portfolio and drive the desired outcomes. Ensure benefits modelling, roadmaps and tracking in place in a suitably appropriate manner to the chosen delivery methods and adhere to company quality, standards, policies and approaches to ensure Transformation is successful.

- Management stakeholders, sponsors, senior Global executives and wide network of key partners, interested communities and groups at all levels in the organization balancing global, regional and local matters to influence end state results.

- Assemble the necessary skills, resources, capabilities and efforts ensure appropriate manpower required for change delivery success. Ensure Global, regional and local considerations are factored into the plans and delivery whilst managing conflicts, constraints, assumptions and risks to navigate the optimum outcome for the overall strategic transformation intent.

- Act as a solutions leader, design architect, Programme director and strategic influencer to agree a roadmap and approach for delivery.

- Own the assignments under management, ensure high quality standards are met, chose the most appropriate lifecycle method to achieve the results whilst optimizing costs and maximizing benefits.

- Mitigate and resolve all risks and issues impacting the successful pathways and ensure all stakeholders and conflicts are successfully managed and appropriate change controls and disciplines applied to meet the wider corporate governance obligations as well as Transformation governance agreements

- Work with IT, Finance, Strategic Planning, Audit, Global Risk and Communications across the Bank to ensure executive buy-in to the transforming outcomes pre, during and post the Programme delivery.

- Recognize and agree priorities, contingency and mitigation to ensure outcomes not jeopardized.

- Manage all aspects of performance of your portfolio, the OT team, resources and third parties

- Deliver E2E Wholesale Operations transformation agenda

- Manage programme budget of approx. $10-15m benefit delivery expectation for 2020; and more beyond

- Customer Outcome KPIs achieved

Delighting partners through delivery of exceptional service:

- Across multiple Business Units

- Using multiple Enabling Capabilities

- Global / Regional & Country

- Impacting all core regions

Achieve high Business Satisfaction

- Delivering programmes on time and within budget

- Sequencing to Optimize Value

- Minimal Delivery Variance to plan

- Manpower plans match demand

- Resource skills for change acquired

- Teams delivering projects and programmes can be up to c.100-200 FTE on assignment to programmes in this portfolio

- Manage teams virtually, physically and across partner models as appropriate.

- Successful responses from Global, end to end stakeholders reflective in engagement approach and feedback from senior executives

- Successful delivery of OT Annual Operating Plan

- Successful outcomes and growth evident in Talent and Succession plans

- Uplift in Skill and Capabilities translated into higher accountable roles

- OT meets all of its financial, risk and people related targets and obligations

- Mitigate and repair performance variations in the teams on assignment to programmes

- Pulse surveys demonstrate enhanced people engagement

- People Targets achieved

- Succession plans are active

- Talent plans are active

- All Operational Performance KPIs met

- Retention of Talent and High Performance

Customers / Stakeholders:

- Works closely with delivery partners to shape the programme, ensuring there are clear goals, benefits, scope, governance and delivery structure with planning, design and estimating, bringing together delivery and business partner teams; actively managing dependencies between teams and other projects and programmes.

- Influence and collaborate with stakeholders and business partners, building strong relationships to ensure consensus and influence change outcomes. Fosters open and honest communication which anticipates stakeholder expectations.

- Define and articulate to stakeholders the targeted benefits and owns responsibility for benefits management throughout the portfolio life-cycle.

- Champion activities encouraging customer advocacy and centricity.

- Focus on the end customer (i.e. creating a better customer experience and re-engineering processes end to end).

- Build and sustain trusting relationships with internal customers by consistently delivering value-add consultancy services and design and deliver the most beneficial solutions.

- Understand customer's viewpoint in order to design and deliver the most beneficial solutions.

- Identify and influence stakeholders to maximize opportunities, create step change outcomes and benefits

- Work effectively and collaboratively with peers in the OT leadership team to run OT as a business. - Target - Measurable improvements in key customer metrics (determined by project / programme).

- Measure % increment achieved as per Ops2020 targets.

Leadership & Teamwork:

- Develop and communicate a powerful and compelling vision for the portfolio that inspires and engages people.

- Lead, develop and motivate the OT leadership team to attract, retain and develop the capacity, capability and talent to provide for succession and ensure delivery of objectives.

- Set expectations, share best practice and manage, monitor, coach and develop process excellence leaders and the wider delivery teams to ensure that they maximise their performance, meet the required standards, and continuously develop their capabilities and experience.

- Drive and encourage constructive cross-country and cross-business teamwork by demonstrating collaboration and matrix management in action and taking prompt action to address any activities and behaviours that are not consistent with diversity policy and/or the best interests of the business and its customers.

- Maintain a strong focus on people development and ensure programme resources receive necessary training.

- Drive a performance management based culture to improve and drive efficiencies and performance including the effective management of underperformers.

- Manage global virtual team of OT resources assigned and drive successful performance results

- Deliver business / function team skill uplift through the OT Academy programme using professional development, training, accreditation, knowledge sharing, talent management and career planning - Target - Engage our workforce to maximise contribution and commitment.

- Measure - Quarterly Snapshot survey score.

Operational Effectiveness & Control:

- Leadership over all regulatory and compliance matters and the management of operational risk.

- Provide high-level strategic steer on design (using customer-centric experience) and the end-to-end change journey, validating mitigation plans.

- Provide timely reports on OT project/programme status, risks and issues, evaluating performance based on management information.

- Anticipate issues and risks and address them quickly, with an understanding of the critical path. Contemplate contingencies and develop strategies to manage risks.

- Ensure that assignments are delivered using the appropriate technologies and tools including Group Standards. Adapt delivery timelines and scope according to customer's needs.

- Promote and maintain standards for continuous improvement across the function.

- Provide direction and leadership to their direct team to ensure that the work stream effectively drives and enables innovative improvement initiatives across the function.

- Target - Effectively manage operational risks and internal controls.

- Measure - Number of outstanding risks not mitigated to plan.

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