AVP/VP - Product Management - FinTech

Key Responsibility Areas:

- Product: Serve as a thought leader for our payment business. Create the product roadmap, plan user experience and lead go-to-market activities.

- Technology: Work closely with technical teams for development and launch of new product features.

- Marketing: Develop marketing strategy and manage programs that drive awareness and organic demand.Co-ordinate with brand, marketing and PR teams.

- Research: Continuous stay on top of competition and industry trendsin the market for payment business.

- Positioning: Develop product messaging to differentiate our payment solutions from other players.

- Customer Life Cycle: Interact with customers regularly to understand customer journey and assess the engagement levels to design solutions to improve customer retention.

- Operations: Organize and oversee customer payments, grievances, reconciliations and various promotion/ training initiatives including workshops, webinars, trainings, and events.

- Cross Function: Work closely with sales and servicing teams to know their pain areas and provide them tools to facilitate the product adoption.

- Presentation: Periodically review and present the performance of KPIs and action plans to management.