AVP/VP - Payments Operations for one of the leading MNC bank - Pune & chennai

- As a direct report of the Head of Payment Operations Director, the role holder will be accountable for the delivery of a range of high value, high volume business critical processes and responsible alongside their Director for determining and driving the wider strategy for these

- The role holder will lead, manage and be responsible for the UK Payments Operations. This is a multi-cluster Operational remit, the main responsibility of which is Payment Processing and Repairs for the UK, Ireland, Germany and all Exotic currencies on behalf of PCB, card and Investment Bank

- The role holder will lead and manage the functional departments of Payments Input and Repairs, Payments Schemes and Liquidity Management and MassPay processing and static data

- This is a significant scale function across 4 sites based in Poole - UK, Mumbai, Delhi and Chennai - India processing >8 Million payment transactions per day to the value of - 450bn

- The role holder will manage cyclical workflow and the allocation of resources to ensure that Service Level Agreements are achieved at all times, resolving issues which will ensure that the business operates with maximum efficiency.

- The role holder will contribute to shaping the strategic agenda for the broader UK Payments and Global Payments function.

What will you be doing?

- The role holder will lead and have direct responsibility for c.30 staff in the UK and partnering with shared services and third party supplier (c.100 staff) across 4 operational sites. They will have management accountability for end to end processing execution/services.

- The role holder will be a member of the Global Payments Senior Leadership team

- The role holder will contribute to the creation of a partnership approach with all senior management stakeholders across the bank and supplier network in order to ensure material and sustained improvements in performance and cost management.

- The role holder will be responsible for maintaining a robust control environment and drive improvements whilst protecting the reputation of the bank and retention of market leading technical and specialist knowledge within the operation.

- They will manage the people issues arising from the transformation and maintain high levels of staff motivation and morale.

- Assume responsibility for ensuring that business critical tools are aligned to deliver functionality required to achieve market leading capability and provide seamless processing capability to staff while mitigating any operational risk.

- Accountable for the delivery of Key Performance Indicators (KPIs)

- Responsible for ensuring business requirements are reviewed, agreed and adopted by process leads and that requisite MI is available to process leads to ensure delivery of best in class service.

- Accountable for establishing high performance organisational standards through effective institution of performance development standards and measurements, recruitment of high calibre resources, and building robust succession plans and structure.

- Accountable for process execution and delivery by applying high performance business standards, meeting or exceeding internally agreed targets and SLA's with respect to team development, running and discretionary costs, service quality, productivity, change integration, operational risk and customer satisfaction.

- Accountable for all aggregate impacts of client daily demand volumes and resource management to achieve BAU success, whilst also expected to work with aspects of demand change requirements in respect of integration, piloting and testing, to achieve an effective outcome.

- Implement, deliver and monitor Regulatory Standards, to minimise and mitigate business risk.

- Effectively communicate (oral and written) to small or large audiences, with the ability to engage and inspire.

- To support Business Change Team in shaping the future of the Global Payments (GP), such that the SBU achieves a step change in business performance (customer service, productivity, efficiency) and realises its strategic goals for our customers and our people.

- To contribute to the development of target designs for key GP e2e processes, across channels, customers and people.

- Support the Business Change Team in providing business sponsorship and design governance responsibilities.

- Support implementation and execution of re-designed/ engineered processes to BAU and follow through into post implementation measure of success

- Line manage a team of Operations Managers, Senior Team Leaders, or Business Analysts, where applicable

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