Role Purpose

The aim of the unit is to work as one team and progress against the following 8 priorities:

Strengthen people capabilities

- Effective communication and change management

- Establish - data management- capability

- Embed operational disciplines and automation

- Align organization to operating model

- Review and optimize location strategy

- Agree scope, operating model and service proposition

- Delivery transformation initiatives

This role is expected to contribute significantly to the above priorities in the following manner:

- Be a catalyst for change, especially in digital transformation

- Support / Advise Global Process Owners on choices of digital transformation available, which are relevant to their processes and associated pain points

- Liaise with IT / Finance Change delivery to stay abreast of all strategic changes related to digitization / introduction of new technologies

Principal Accountabilities: Key activities and decision making areas

Impact on the Business/Function

- Digital transformation catalyst for Finance processes

- Stay in touch with new developments in technology / digital transformation in the industry and keep internal stakeholders updated on new trends in the industry applicable to Finance

- Understand Finance processes and challenges specific to Finance

- Assess and propose choices available for digital transformation to Global Process owners / stakeholders based on needs - will include objectives to make processes cheaper, faster etc.

- Conceptualise end to end projects around digital transformation, starting from understanding needs, assessing and proposing choices, making a business case, identification and agreement of scope of application and driving implementation to check results against clearly drawn out acceptance criterion

- Conceptualise roll-out of plans of successful proof of concepts to a larger commercial scale

- Drive implementation of large scale digital transformation work streams, examples will include Robotics, Machine learning, visualisation, Natural language generation

- Quality and timeliness of solutions, communications and governance

Customers / Stakeholders

Will involve working with multiple stakeholders as follows:

- External partners, including consultants / development vendors

- Finance IT / other IT teams

- Finance Change delivery

- Fintech research units

- Finance process experts across teams

- Establish and maintain effective relationship with all stakeholders, including external stakeholders

- Continuous review of issues to ensure timely resolution

- Developing analytical skills within the team to deal with difficult situations and encourage a solution oriented approach

- Managing accurate, timely and effective delivery of governance mechanisms / related reports on initiatives

- Investigating any risks or issues and implementing a resolution plan

- Change agenda delivery performance v/s plan

- Customer feedback

- Speed of response

- Quality and timeliness of solutions

- Repeat issue tracking

- Stakeholder feedback from work stream / Transformation leads

Operational Effectiveness & Control

- Adherence to Group policies, audit, controls, and compliance requirements including but not limited to declaration of secrecy, data protection act, health, safety and security, clear desk policy

- Validation of progress made on transformation initiatives / change projects

- To continually assess the operational risks inherent in processes, taking account of changing operating procedures, staff movements, legal and regulatory requirements, management restructures, and the impact of new technology.

- Effectively drive and manage change initiatives

- Internal Audit observations

- Incidences of non-compliance or controls failure

Knowledge & Experience / Qualifications

- Experience of Finance / Accounting in a Financial Services organisation

- Experience of leading or supporting a digital transformation initiative on Finance processes. Examples could include Robotics, Visualisation, Machine Learning, Natural Language Generation

- Possess strong analytical and lateral thinking skills.

- Experience in leading / supporting large change / transformation programmes, in banking / financial services. He/ She should have a proven track recod in managing diverse and global stakeholders at senior levels. In addition the incumbent must have the following skill sets as well:

- Experience managing, negotiating and influencing senior business relationships

- Ability to drive change and deliver creative and flexible customer solutions related to digital transformation

- Keen understanding of Finance processes and their objectives

- Strong navigating skills to be able to conceptualize initiatives based on very little information or heads up.

- Strong verbal, written and presentation skills

- Good team player, ability to successfully interact and influence with internal stakeholders in service delivery teams

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