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AVP/VP - Banking Operations/Mortgage - Banking (13-25 yrs)
OVERALL PURPOSE OF JOB
The role is for an Operations Role who will be leading a team of 150-350 FTE with domain skills in credit services and drive client value creation through transformation and growth in business
Role: AVP and VP
Location: Chennai
PROCESSES : Banking, Credit Services, Mortgage / Lending Services.
Roles and Responsibilities:
- Develop and Grow the Client Relationship
- Provide single point of contact for the client account leadership and the client for the Operations contract
- Accountable for client satisfaction, Referencability and successful external audits
- Drive incremental revenue growth through expansion or renewals of outsourcing work
- Lead a team of 350+ FTE- s
- Noiseless Delivery
- Set and manage outsourcing contract service level agreements, acting as a delivery escalation point around client priorities and issues
- Manage outsourcing change orders, service quality, and recovery plans
- Establish formal routines for delivery account reviews with Client Account Leaders
- Talent Management
- Lead a team of 350+ FTE- s
- Will be responsible for engagement, retention and development of talent
- Manage the operational and financial performance of the Outsourcing contract
- Sponsor the client transformation program and activities to meet service measures and cost savings, if applicable
- Achieve outsourcing contract controllable income targets using the most appropriate principles, levers and tools.
- Improve mobilization and transition costs in conjunction with Service Delivery Operations
Requirements for the role:
Key Behaviors and attributes
- Build trust-based relationship/client-centric to drive Vision
- Strong execution capabilities
- Passion for Innovation
- Lead and develop Talent
- Collaborate across the organization to deliver best to the client
Qualification / Domain:
- Full Time MBA (Finance) from a reputed institute or CA/CS/ICWA (Inter) or M.com/B. Com
- Experience - At least 17+ years of Financial/Credit Services industry experience along with team management/operations management
- Other Skills - good communication, storytelling, negotiation skills
- Shift - Should be flexible to work in any
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