CHRO at Propeopletekh
Views:2345 Applications:269 Rec. Actions:Recruiter Actions:9
AVP/Vice President - Operations - Automobile eCommerce - IIM/ISB/MDI/FMS (7-11 yrs)
We are looking for an experienced VP/AVP of Operations for a client in automobile E-commerce set up, who will work directly with the Founder & CEO, to lead all the operational processes including customer support, catalogue, and delivery.
What We're Looking For :
- 7 - 11 years of progressive experience working in an operational leadership role
- Experience in logistics/fulfilment/service delivery/supply chain/customer support
- Experience in managing operations in an e-commerce/logistics company preferred.
- MBA from a top-tier school preferred
- Certification in Six sigma/lean methodologies/PMP/black belt preferred.
- Deep expertise in Operations Management /Operations Research.
- Strategic thinker who can plan, execute and pivot according to circumstances with a clear objective of achieving overall revenue and organizational growth.
- Highly analytical with exceptional presentation and negotiation skills
- Ability to effectively influence and collaborate with diverse external & internal stakeholders
- Ability to multi-task in a high-pressure environment by having superior prioritization and time management skills.
- Result-oriented with a high sense of ownership.
Job Description :
- VP/AVP of Operations will manage the operations division and work with the management team on enhancing profitability and efficiency through the company's operations.
- Manage individual department heads to ensure that company's operational priorities are aligned with total company direction.
- Conceptualize and develop the model for E-commerce fulfilment from Order acquisition to delivery, replete with cost structures and time lines.
- Benchmark and experiment so as to implement processes and systems that will create a seamless customer experience and generate higher productivity and revenues.
- Develop and direct the management of the customer call center to ensure customer satisfaction, improved call efficiency and low abandonment.
- Ability to train and motivate large teams in a fast-paced, evolving environment.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.