AVP/Vice President - Branch Manager - Bank

We are looking for Branch Manager with one of the leading bank for Delhi/NCR.

Experience : Total 4 - 10 years; Minimum 1 year as a Branch Manager into Bank

Grade : AVP/VP

CTC : Upto 25 LPA

Location : Delhi/NCR

Job Description :

Superior and Consistent Customer Service

- Ensures Efficient complaint management within specified TATs

- Drives high service scores

- Conducts customer engagement programs and marketing events

- Ensures proper implementation of CRM by the Sales, Relationship & BSD departments and to be reviewed at every interval

- Strengthening Systems, Controls and Processes

- Ensures Upkeep of the Branch and ATM and raises issues if required

- Liaises with respective teams for effective and efficient Fraud Management within the cluster

- Ensures branch compliance with Bank's policies and processes

- Ensures timely submission of MIS reports

- Ensures safety and security of Bank and customer's assets

- Ensures Audit related deliverables both internal and external are met as per the prescribed norms

- Ensures Role clarity to employees in the branch and manage attrition

Cross Sell & Portfolio Management

- Focuses on Sustained Revenue Generation for their respective branch

- Acquire Liabilities of family/group members of customers in the non-managed portfolio

- Ensures Cross sell of other bank and third-party products to existing customers in non-managed portfolio