AVP - Transformation & BPR - Customer Experience Function - Bank

AVP - Transformation & BPR - Leading Indian Private Bank

About our client:

Our Client is a leading Private Bank in India.

Primary Responsibilities:

- As a part of the Customer Experience function, the incumbent would be responsible to develop cutting edge customer-centric processes

- To enhance data dissemination & decision-making process by leveraging the use of modern technology

- Spearhead initiatives & ideas to reduce costs & improve productivity

- To improve the NPS (Net Promoter Score) by focusing on end customer experience

- Collaborate with internal stakeholders to achieve the desired business objectives

- Manage process resources in a cost effective manner

The successful candidate should have:

- At least 6-7 years of experience in Transformation & Business Process Re-engineering roles

- Excellent leadership skills & senior stakeholder management

- Understanding of best-in-class customer service standards