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12/09 Shalu Shingh
Recruiter at Credence HR Services

Views:269 Applications:55 Rec. Actions:Recruiter Actions:37

AVP - Transactional Quality & Training - Travel/Airlines/OTA Domain - BPO (10-18 yrs)

Mumbai Job Code: 1313469

Key Responsibilities:

- Lead TQ support for a new strategic offering, training as a Service for our clients.

- Drive continuous improvement programs across processes.

- Analysis of utilization, efficiency, and available data for the process.

- Mentor Green Belt/Yellow Belt projects.

- Provide Training and quality support, development of metrics and dashboards in line with customer requirements.

- Strengthen quality management processes/framework to improve quality delivery

- Accurately capture SLA/SLO Metrics, the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation.

- Should drive Process Control & Compliance in addition to managing Audit requirements

- Should ensure Knowledge consistency through means like calibrations, Quizzes, D-Sat Scrubbing etc.

- Excellent Transactional Quality Domain Knowledge

- Strong Process Knowledge and Compliance to Multiple Audit Postures

- Design overall framework of learning development for associates across Global locations.

- Adoption of Global processes and practices , to standardization.

- Lead Governance & performance reviews for areas driven by T&Q team.

Skills Required:

- Expertise in Quality & Training for Travel / Airlines / OTA domains.

- Demonstrated success in Transactional Quality.

- Exposure to different improvement frameworks like six sigma, lean.

- Thorough knowledge of MS office tools like Power point & excel are critical for the job

- Exposure to evolving Technologies, automation

Women-friendly workplace:

Maternity and Paternity Benefits

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